建構BYOD成熟度評估指標─台灣ICT企業之研究

Abstract

行動裝置日漸普及後，越來越多企業允許員工帶自己的無線設備到工作場所且能夠存取進入所屬公司之應用程式與資訊，即BYOD(Bring Your Own Device；員工自帶設備)IT消費化(The consumerization of IT)現象。 然而卻發現台灣企業針對此現象多採「維持現狀」等消極策略，本研究論文欲解決多數台灣企業對現行BYOD解決方案仍存疑慮且不瞭解自身的定位何在之問題。 本研究綜合文獻分析法、多重個案分析法、問卷調查法與AHP層級分析法，分析BYOD現象與現有BYOD解決方案之成功因素與關鍵影響因素，得出「企業BYOD成熟度評估指標」，包含「策略與預算」、「資訊安全技術」、「規範」、「資料治理」與「組織與人資」五大評估構面，並依此建構供企業評量BYOD現況表現之工具「企業BYOD成熟度自評量表」。 研究結果以「企業BYOD成熟度自評量表」問卷評量表現與AHP層級分析法之專家意見建立「企業BYOD成熟度評量基準」，供企業了解自身表現後，更清楚企業BYOD定位與改進方向。

With the popularization of mobile devices, more and more companies allowed their employees bring their wireless devices to workplace and were able to access enterprise applications and information.This paradigm called BYOD (Bring Your Own devices). Surprisingly, Taiwan companies still remained unchanged to BYOD paradigm. Most of them could not find their own position and had no practical solutions. This research integrated literature reviews, multiple case studies, questionnaire survey and analytic hierarchy process (AHP).Through analyzing critical factors of BYOD phenomena and existing BYOD solutions,this research came up with “Enterprise BYOD Evaluation Indicators”,including “Strategy and Budget”,“ Information Security Technology”,“Compliance”, “Data Governance”and “Organization and Human Resource”and constructing “Enterprise BYOD Maturity Self-Rating Scale”. Combining “Enterprise BYOD Maturity Self-Rating Scale”quesionnare results and AHP expert advices, this research established “Enterprise BYOD maturity assessment benchmarks”.Companies can use this BYOD assessment tool to examine their current status, and better knowing the direction of improvement.