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完整後設資料紀錄
DC 欄位 | 值 | 語言 |
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dc.contributor.advisor | 陳鴻基 | |
dc.contributor.author | Huey-Wen Liang | en |
dc.contributor.author | 梁蕙雯 | zh_TW |
dc.date.accessioned | 2021-06-15T12:31:44Z | - |
dc.date.available | 2021-08-24 | |
dc.date.copyright | 2016-08-24 | |
dc.date.issued | 2016 | |
dc.date.submitted | 2016-08-03 | |
dc.identifier.citation | 1.內政部統計處。身心障礙人數。
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dc.identifier.uri | http://tdr.lib.ntu.edu.tw/jspui/handle/123456789/50178 | - |
dc.description.abstract | 醫療界引進資訊溝通技術已有多年,隨著科技的發展,物聯網成為發展智慧醫院的新契機,然而,在建構系統之初,探討使用者需求是重要起步。有鑑於失能與老年人口增加,對於復健以及長期照護需求上升,本研究選定復健病房做為研究場域,希望藉由智慧病房之設計,延伸至未來之社區或居家復健。本研究之目的在利用服務藍圖、深度訪談以及層級分析法探討某醫學中心復健病房醫療團隊成員對於建置智慧病房之臨床需求,本研究完成之項目包括:1)繪製復健病房提供復健服務之服務藍圖;2)邀集復健團隊之資深人員,以深度訪談了解臨床待滿足的工作需求;3)彙整臨床服務之重要需求構面;4)以層級分析法針對重要需求構面評值其權重並進行排序,了解團隊整體以及不同職類人員給予之相對權重。分析結果顯示,整體復健醫療團隊對於特殊警示以及評估紀錄之需求權重最高,各職類人員的需求面權重不同,反映出醫療團隊中不同工作特性的互補性,在建構智慧病房系統時,可以藉此進行符合臨床工作者需求之設計。 | zh_TW |
dc.description.abstract | Information communication technology has been incorporated into healthcare services for years. As the technology evolves, internet of things introduces new opportunities for constructing smart hospitals. It is important to explore the users’ requirement during early stage of development. Along with the growing numbers of disabilities and elderly, the need for rehabilitation and long-term care rises. The current research focused on the rehabilitation wards because of the possibilities of extension of the designs from hospitals to communities as the basis of telerehabilitation. We used service blueprinting, in-depth interviewing and Analytic Hierarchy Process to explore the users’ requirement of smart hospitals from the prospective of clinical workers in rehabilitation wards of a medical center. As the results, we 1) completed a service blueprinting for in-patient rehabilitation; 2) explored the unmet needs during clinical works by in-depth interviewing senior workers; 3) summarized the requirement domains during clinical works; 4) ranked the requirement domains by Analytic Hierarchy Process. Our results also showed the highest ranked requirements as clinical alerts and evaluation/recording. The different rankings of requirements among workers of different professions reflected the need of accommodation and customarization. The above findings would provide useful insights into clinical workers’ requirements for future system designs. | en |
dc.description.provenance | Made available in DSpace on 2021-06-15T12:31:44Z (GMT). No. of bitstreams: 1 ntu-105-P03748009-1.pdf: 1270715 bytes, checksum: 98fe6252cb3dc34a1b3e48b0a1e98b30 (MD5) Previous issue date: 2016 | en |
dc.description.tableofcontents | 口試委員審定書 i
誌謝 ii 中文摘要 iii 英文摘要 iv 目 錄 v 圖目錄 vi 表目錄 vii 第一章 緒 論 1 第一節、研究背景與動機 1 第二節、研究目的 3 第二章 文獻探討 5 第一節、從ICT應用到物聯時代的智慧醫院發展 5 第二節、復健醫療之服務現況與需求 8 第三節、服務流程設計與使用者需求分析 10 第四節、服務藍圖在服務創新與醫療服務之應用 12 第五節、層級分析法 14 第三章 研究方法 19 第一節、研究架構 19 第二節、研究設計與對象 19 第三節、研究步驟 19 第四節、資料處理與分析方法 21 第四章 資料分析與研究結果 22 第一節、以服務藍圖界定問題與服務範圍 22 第二節、需求訪談與構建層級結構 22 第三節、AHP問卷分析結果 30 第五章 結論與建議 37 第一節、研究結果討論 37 第二節、未來運用與管理意涵 39 第三節、研究限制 42 第四節、結論與建議 42 參考文獻 43 附錄 47 附錄一 2013至2015年醫策會醫療品質獎智慧醫院組得獎專案 47 附錄二 AHP之問卷 51 圖1-1 研究流程 4 圖2-1 服務藍圖主要元素 14 圖2-2 層級分析法的步驟 18 圖4-1 復健病房的服務藍圖 23 圖4-2 兩種方案對於需求構面的相對權重 36 表1-1 物聯網對醫療產業潛在的經濟影響 2 表2-1 ICT在醫院營運常見之應用範疇 5 表2-2 2013至2015年醫策會醫療品質獎智慧醫院組得獎專案之類別分析 7 表2-3 腦中風個案出院後的日常生活依賴程度比例 9 表2-4 隨機性指標表 17 表4-1 各職類人員於深度訪談中提出之臨床工作困難與障礙 24 表4-2 使用者需求分析 28 表4-3 受訪者的基本資料 30 表4-4 需求構面成對比較矩陣與權重表 31 表4-5 成對比較矩陣與權重表—主治醫師 32 表4-6 成對比較矩陣與權重表—住院醫師 32 表4-7 成對比較矩陣與權重表—護理師 33 表4-8 成對比較矩陣與權重表—物理治療師 33 表4-9 成對比較矩陣與權重表—職能治療師 34 表4-10 成對比較矩陣與權重表—語言治療師 34 表4-11 不同職類人員對權重評量超過0.15之需求構面 35 | |
dc.language.iso | zh-TW | |
dc.title | 智慧復健病房之使用者需求分析 | zh_TW |
dc.title | User requirements analysis for smart rehabilitation wards | en |
dc.type | Thesis | |
dc.date.schoolyear | 104-2 | |
dc.description.degree | 碩士 | |
dc.contributor.oralexamcommittee | 周雍強,陳宗天 | |
dc.subject.keyword | 智慧醫院,復健,失能,層級分析法,服務藍圖, | zh_TW |
dc.subject.keyword | smart hospitals,rehabilitation,disability,analytic hierarchy process,service printing, | en |
dc.relation.page | 54 | |
dc.identifier.doi | 10.6342/NTU201601868 | |
dc.rights.note | 有償授權 | |
dc.date.accepted | 2016-08-04 | |
dc.contributor.author-college | 管理學院 | zh_TW |
dc.contributor.author-dept | 商學組 | zh_TW |
顯示於系所單位: | 商學組 |
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