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| DC 欄位 | 值 | 語言 |
|---|---|---|
| dc.contributor.advisor | 陳湘鳳 | |
| dc.contributor.author | Yu-Chang Liu | en |
| dc.contributor.author | 劉于彰 | zh_TW |
| dc.date.accessioned | 2021-06-15T05:51:45Z | - |
| dc.date.available | 2015-08-20 | |
| dc.date.copyright | 2010-08-20 | |
| dc.date.issued | 2010 | |
| dc.date.submitted | 2010-08-18 | |
| dc.identifier.citation | [1]Yoji Akao. Quality Function Deployment: Integrating Customer Requirements into Product Design, Cambridge, MA: Productivity Press (1990).
[2] Gulcin Buyukozkan , Orhan Feyziog˘lu , Da Ruan, ─Fuzzy group decision-making to multiple preference formats in quality function deployment∥, Computers in Industry 58 (2007) 392–402. [3] J.J. Buckley, ∥Fuzzy hierarchical analysis∥, Fuzzy Sets and Systems, 17 (1985) 233–247. [4] Metin Celik , Selcuk Cebi , Cengiz Kahraman , I. Deha Er ,∥An integrated fuzzy QFD model proposal on routing of shipping investment decisions in crude oil tanker market∥, Expert Systems with Applications 36 (2009) 6227–6235. [5] Liang-Hsuan Chen, Wen-Chang Ko, ─Fuzzy approaches to quality function deployment for new product design∥, Fuzzy Sets and Systems 160 (2009) 2620–2639. [6] Liang-Hsuan Chen, Wen-Chang Ko, ─Fuzzy linear programming models for NPD using a four-phase QFD activity process based on the means-end chain concept∥, European Journal of Operational Research 201 (2010) 619–632. [7] Y. Z. Chen ; E. W. T. Ngai, ─A fuzzy QFD program modeling approach using the method of imprecision∥, International Journal of Production Research,Vol. 46, No. 24, 15 December (2008) 6823–6840. [8] Yi-Kai Juan, Yeng-Horng Perng, Daniel Castro-Lacouture, Kuo-Sheng Lu, ∥Housing refurbishment contractors selection based on a hybrid fuzzy-QFD approach∥, Automation in Construction 18 (2009) 139-144. [9] C.K. Kwong, Y. Chen, H. Bai, D.S.K. Chan, ∥A methodology of determining aggregated importance of engineering characteristics in QFD∥, Computers & Industrial Engineering 53 (2007) 667–679. [10] Deok-Hwan Kim, Kwang-Jae Kim, ─Robustness indices and robust prioritization in QFD∥, Expert Systems with Applications 36 (2009) 2651–2658. [11] Tsai-Chi Kuo, Hsin-Hung Wu, Jiunn-I Shieh, ∥Integration of environmental considerations in quality function deployment by using fuzzy logic∥, Expert Systems with Applications 36 (2009) 7148–7156. [12] Xin Lai, Min Xie, Kay-Chuan Tan, Bo Yang,∥Ranking of customer requirements in a competitive environment∥, Computers & Industrial Engineering 54 (2008) 202–214. [13] Jianzhi Li, Hong-Chao Zhang, Miguel A. Gonzalez, Steven Yu, ─A multi-objective fuzzy graph approach for modular formulation considering end-of-life issues∥, International Journal of Production Research,Vol. 46, No. 14, 15 July (2008) 4011–4033. [14] Chen Ling ; Wonil Hwang ; Gavriel Salvendy, ∥A survey of what customers want in a cell phone design∥, Behaviour & Information Technology, Vol. 26, No. 2, March –April (2007) 149 – 163. [15] Hao-Tien Liu, ∥The extension of fuzzy QFD: From product planning to part deployment∥, Expert Systems with Applications 36 (2009) 11131–11144. [16] Jonathan R.A. Maier, Rayann Sachs, Georges M. Fadel*, ─Comparative Study of Quantitative Scale to Populate Affordance Structure Matrices∥ , ASME (2009) International Design Engineering Technical Conferences. [17] Christian Mascle, Hong Ping Zhao, ∥Integrating environmental consciousness in product/process development based on life-cycle thinking∥, Int. J. Production Economics 112 (2008) 5–17. [18] Keijiro Masui, Tomohiko Sakao, Mitsuru Kobayashi, Atsushi Inaba, ─Applying quality function deployment to environmentally conscious design∥, International Journal of Quality & Reliability Management Vol. 20 No. 1 (2003) pp. 90-106. [19] Risdiyono and Pisut Koomsap, ─A Study of Design by Customers: Areas of Application∥, (2009). [20] Tomohiko Sakao , ─A QFD-centred design methodology for environmentally conscious product design∥, International Journal of Production Research,Vol. 45, Nos. 18–19, 15 September–1 October (2007), 4143–4162. [21] Ying-Ting Shen, Shana Simth, ∥Product Redesign Using Taguchi Method, Fuzzy Theory, and TRIZ∥, (2010). [22] Chieh-Yuan Tsai, Chih-Chung Lo, Alec C. Chang, ─Using fuzzy QFD to enhance manufacturing strategic planning∥, Journal of the Chinese Institute of Industrial Engineers，Vol. 18 No. 3, pp. 33-41 (2003). [23] Ingrid Bouwer Utne, ─Improving the environmental performance of the fishing fleet by use of Quality Function Deployment (QFD)∥, Journal of Cleaner Production 17 (2009) 724–731. [24] Shih-Yuan Wang, ─Constructing the complete linguistic-based and gap-oriented quality function deployment∥, Expert Systems with Applications 37 (2010) 908–912. [25] Chang Lin Yang, Hsiao-Hua Fang, ∥Integrating fuzzy logic Into quality function deployment for product position∥, Journal of the Chinese Institute of Industrial Engineers，Vol. 20 No. 3, (2003) pp. 275-281. [26] Virgine Zampa, Benoit Lemaire, ─Latent Semantic Analysis for User Modeling∥, Journal of Intelligent Information Systems, 18, (2002) 15–30. [27] Zaifang Zhang ; Xuening Chu, ─A new integrated decision-making approach for design alternative selection for supporting complex product development∥, International Journal of Computer Integrated Manufacturing Vol. 22, No. 3, March (2009) 179–198. 參考書目 [1] Asian Productivity Organization, Eco-products Directory, (2009). [2] 今野勤、井上清和、中野惠司、安部有正、林裕人、池田光司, 運用QFD、TRIZ、田口方法提升開發暨設計的效率, (2009). | |
| dc.identifier.uri | http://tdr.lib.ntu.edu.tw/jspui/handle/123456789/47234 | - |
| dc.description.abstract | 顧客不滿的聲音，是產品開發的動力。為了滿足顧客越來越多的需求，產品的創新與重新設計成為重要的議題，如何兼顧產品品質與顧客滿意度，在各項工程需求中達成平衡，是產品設計者的一大難題。
本研究提出一套產品設計的流程，以模糊階層分析和品質機能展開法為基礎針對目標產品，在開始設計的階段即著手改良，減少資源與人力的浪費。首先選定目標產品－在本研究中以數位相機為例－找出與產品相關顧客的聲音，以問卷調查的型式取得各種顧客的聲音的分數，再以模糊階層分析取得相對權重，藉此發展兩個階段的品質機能展開，進行競爭者分析，找出改進目標元件，並提出產品改良策略的建議。 本研究中，以公式化的模糊集合代入模糊階層分析法中，找出極端值，能夠更忠實的呈現顧客的聲音，以減少在問卷中顧客彼此之間的偏差，並且更有效的反應了產品功能不足處。品質機能展開法在評估產品品質功能的表現上相當卓越，使用兩個階段的展開，能夠精確的了解顧客的聲音與產品元件之間的關係。文末將統計方法運用在競爭者分析上，找出不同製造商之產品弱勢點，並針對這些缺點提出改進的建議。 | zh_TW |
| dc.description.abstract | Customers’ dissatisfaction is the momentum that leads to product improvement. To satisfy customers’ needs, product redesign has become important. It is difficult for designers to improve product quality and satisfy customer’s needs without increase cost, while considering engineering requirements.
In this paper, a new product redesign process is provided. Integrated fuzzy hierarchical analysis (FHA) and quality function deployment (QFD) are used to improve the quality of target products and decrease the waste in resources and labor cost, in the early design stage. In this paper, the voice of customers (VOC) were collected by a market survey. FHA was used to calculate the relative weights of VOC. Then, a two-phase QFD was developed. The VOC has been better represented by using a formulated fuzzy set in FHA. The inaccuracy caused by the differences between customers would be reduced. QFD has an excellent performance in product quality assessment. It enhances the accuracy of the relationship between VOC and product parts by the two-phase deployment. Finally, digital cameras were used as a case study. Statistical analysis was used in competitor analysis to find out the weakness of the manufacturers, and some suggestions were provided for the parts. | en |
| dc.description.provenance | Made available in DSpace on 2021-06-15T05:51:45Z (GMT). No. of bitstreams: 1 ntu-99-R97522642-1.pdf: 2699616 bytes, checksum: ac4f11aebf085318ac2cdf0e98b1c7b6 (MD5) Previous issue date: 2010 | en |
| dc.description.tableofcontents | 誌謝 ............................................................................................................................... II
摘要 .............................................................................................................................. III ABSTRACT .................................................................................................................... IV 目錄 ............................................................................................................................... V 圖目錄 ........................................................................................................................ VII 表目錄 ....................................................................................................................... VIII 符號說明 ....................................................................................................................... X 第一章 緒論 .................................................................................................................. 1 1.1 研究背景 ........................................................................................................... 1 1.2 研究目的 ........................................................................................................... 2 1.3 研究方法 ........................................................................................................... 3 第二章 文獻回顧 .......................................................................................................... 4 2.1 萃取顧客意見之方法 ......................................................................................... 4 2.1.1 狩野模型、潛在語義分析與相關性眢陣 ................................................ 4 2.1.2 品質機能展開法 .......................................................................................... 7 2.2 模糊理論 ........................................................................................................... 10 2.2.1 模糊集合 .................................................................................................... 10 2.2.2 模糊階層分析 ............................................................................................ 12 2.3 模糊理論結合綠色品質機能展開法 ............................................................... 14 第三章 品質改進方法 ................................................................................................ 20 3.1 流程架構與說明 ............................................................................................... 20 3.2 設計流程與細節步驟 ....................................................................................... 22 3.2.1 闡明顧客需求與產品功能 ........................................................................ 22 3.2.2 取得模糊權重 ............................................................................................ 23 3.2.2.1 模糊理論 ............................................................................................. 23 3.2.2.2 模糊階層分析法 ................................................................................. 25 3.2.3 品質機能展開 ............................................................................................ 27 3.2.3.1 兩階段之QFD直交表 ....................................................................... 27 3.2.3.2 改進效率評比 ................................................................................... 30 3.2.3.3 競爭者分析 ......................................................................................... 32 3.3 範例設計 ........................................................................................................... 34 第四章 案例研究 ........................................................................................................ 42 VI 4.1 研究步驟與流程 ............................................................................................... 42 4.1.1產品VOC設計與市場調查 ...................................................................... 42 4.1.1.1 數位相機簡史與原理 ......................................................................... 42 4.1.1.2 產品VOC設計 .................................................................................. 44 4.1.1.3 市場調查 ............................................................................................. 46 4.1.2 模糊階層分析計算 .................................................................................... 48 4.1.3 建構QFD直交表 ...................................................................................... 50 4.1.3.1 產品工程需求與零件設計 ................................................................. 50 4.1.3.2 建構兩階段產品QFD直交表 ........................................................... 52 4.2 結果與討論 ....................................................................................................... 59 4.2.1 VOC—ERs重要性討論............................................................................. 59 4.2.2 ERs—Ps重要性討論 ................................................................................. 61 4.2.3 環保改進效率 ............................................................................................ 62 4.2.4 競爭者分析 ................................................................................................ 63 第五章 結論 .............................................................................................................. 68 5.1 研究結論與貢獻 ............................................................................................... 68 5.2 研究侷限與未來展望 ....................................................................................... 69 參考文獻 ...................................................................................................................... 70 附錄1 消費者對數位相機需求重要度調查 ............................................................. 74 附錄2 消費者對各品牌數位相機滿意度調查 ......................................................... 75 | |
| dc.language.iso | zh-TW | |
| dc.subject | 競爭者分析 | zh_TW |
| dc.subject | 顧客的聲音 | zh_TW |
| dc.subject | 模糊理論 | zh_TW |
| dc.subject | 模糊階層分析 | zh_TW |
| dc.subject | 品質機能展開 | zh_TW |
| dc.subject | Fuzzy theory | en |
| dc.subject | Voice of Customer | en |
| dc.subject | Competitor Analysis | en |
| dc.subject | Quality Function Deployment | en |
| dc.subject | Fuzzy Hierarchical Analysis | en |
| dc.title | 結合品質機能展開與模糊階層分析之以顧客為中心的產品設計方法 | zh_TW |
| dc.title | A Customer Centered Design Method Using Ingegrated QFD and Fuzzy Hierarchical Analysis | en |
| dc.type | Thesis | |
| dc.date.schoolyear | 98-2 | |
| dc.description.degree | 碩士 | |
| dc.contributor.oralexamcommittee | 劉正良,劉霆 | |
| dc.subject.keyword | 顧客的聲音,模糊理論,模糊階層分析,品質機能展開,競爭者分析, | zh_TW |
| dc.subject.keyword | Voice of Customer,Fuzzy theory,Fuzzy Hierarchical Analysis,Quality Function Deployment,Competitor Analysis, | en |
| dc.relation.page | 75 | |
| dc.rights.note | 有償授權 | |
| dc.date.accepted | 2010-08-18 | |
| dc.contributor.author-college | 工學院 | zh_TW |
| dc.contributor.author-dept | 機械工程學研究所 | zh_TW |
| 顯示於系所單位： | 機械工程學系 | |
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