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完整後設資料紀錄
DC 欄位 | 值 | 語言 |
---|---|---|
dc.contributor.advisor | 郭瑞祥 | |
dc.contributor.author | Kuan-Chou Ko | en |
dc.contributor.author | 柯冠州 | zh_TW |
dc.date.accessioned | 2021-06-15T04:24:51Z | - |
dc.date.available | 2009-09-08 | |
dc.date.copyright | 2009-09-08 | |
dc.date.issued | 2009 | |
dc.date.submitted | 2009-08-26 | |
dc.identifier.citation | &FGTraditi一、中文部份與個案次級資料來源
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(2008). New trends in innovation and customer relationship management. International Journal of Market Research , 50 (2), 221-240. 30. Miles, I. (2008). Patterns of innovation in service industries. IBM Systems Journal , 47 (1), 115-128. 31. Mills, P. K. & Margulies, N. (1980). Toward a Core Typology of Service Organizations. The Academy of Management Review , 5 (2), 255-265. 32. Miozzo, M. & Soete, L. (2001). Internationalization of Services: A Technological Perspective. Technological Forecasting and Social Change , 67, 159-185. 33. Morris, P. K. (1986). Clients as 'Partial' Employees of Service Organizations: Role Development in Client Participation. The Academy of Management Review , 11 (4), 726-735. 34. Nonaka, I. (1994). A Dynamic Theory of Organizational Knowledge Creation. Organization Science , 5 (1), 14-37. 35. Nonaka, I., Toyama, R. & Konno, N. (2000). SECI, Ba and Leadership: a Unified Model of Dynamic Knowledge Creation. Long Range Planning , 33, 5-34. 36. Pavitt, K. 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Are Services Starved of Research? An Analysis of UK Firms’Innovation Linkages with Specialist Knowledge Providers. ESRC Centre for Research on Innovation and Competition. University of Manchester, Manchester, UK. 44. Tether, B. S. & Hipp, C. (2002). Knowledge Intensive, Technical and Other Services: Patterns of Competitiveness and Innovation Compared. Technology Analysis & Strategic Management , 14 (2), 163-182. 45. Tether, B. S., Hipp, C. & Miles, I. (2001). Standardisation and particularisation in services: evidence from German. Research Policy , 30 (7), 1115. 46. Utterback, J. M. & Abernathy, W. J. (1975). A Dynamic Model of Process and Product Innovation. OMEGA , 3 (6), 639-656. 47. Van den Bosch, F. A., Volberda, H. W. & Boer, M. d. (1999). Coevolution of Firm Absorptive Capacity and Knowledge Environment: Organizational Forms and Combinative Capabilities. Organization Science , 10 (5), 551-568. | |
dc.identifier.uri | http://tdr.lib.ntu.edu.tw/jspui/handle/123456789/45520 | - |
dc.description.abstract | Innovation has been studied in manufacturing industries, and it is on this basis that theories of innovation have been developed. Nowadays, we are in the midst of a service-driven business revolution. In many developed countries, service industry provides more contribution to GDP than manufacture industry. In addition, service is not only provided by traditional service firm, but also by any sector (e.g., OEM service).
Studies of services innovation become an important issue. This thesis develops two tools, which provide firms to identify its threat and opportunity of industry environment. It also suggests firms how to implement a appropriate service innovation strategy. First, this thesis offers two critical dimensions, which are based on life cycle theory and disruptive innovation concept: the type of innovation and the type of service. According to these dimensions, we build a 2×2 matrix and classify service innovation into four cells: (1) Emerging Services, (2) Disruptive Engine, (3) Value-added Business, (4) Efficient Factory. Second, this thesis develops a framework, including four constructs: strategy, organization, knowledge management and client interaction. By using the framework, we can analyze and measure performance of these four service innovation types in terms of the four different constructs. We also choose four corporations as typical cases to test and explain these tools. | en |
dc.description.provenance | Made available in DSpace on 2021-06-15T04:24:51Z (GMT). No. of bitstreams: 1 ntu-98-R96741047-1.pdf: 3995119 bytes, checksum: 0a4765f4939ab3cd3ed26d931eca6e4f (MD5) Previous issue date: 2009 | en |
dc.description.tableofcontents | 謝辭 Ⅰ
中文摘要 Ⅱ 英文摘要 Ⅲ 目錄 Ⅳ 圖表目錄 Ⅴ 第一章 緒論 1 1.1 研究動機 1 1.2 研究目的 3 第二章 文獻探討 4 2.1 服務創新與服務特性 4 2.2 相關理論 8 2.3 過去研究方向和觀點 20 第三章 研究架構與方法 30 3.1 研究架構 30 3.2 變數衡量 32 3.3 資料收集 38 3.4 個案廠商簡介 38 第四章 個案分析 43 4.1 新興服務:利豐集團 43 4.2 破壞引擎:台灣積體電路公司 47 4.3 加值事業:國際商業機器公司(IBM) 51 4.4 效率工廠:匯豐銀行(HSBC) 56 4.5 綜合分析 60 第五章 結論 63 5.1 研究結果 63 5.2 學術貢獻 64 5.3 管理意涵與應用 65 5.4 研究限制與未來研究方向 66 參考文獻 67 圖目錄 圖2. 1 破壞性創新模型 10 圖2. 2 破壞性創新模型三度空間圖 10 圖2. 3 產品結構與整合 13 圖2. 4 A-U模型 15 圖2. 5 知識創造模式 18 圖2. 6 帶來新市場的四種服務創新模式 23 圖2. 7 服務創新4D模型 24 圖3. 1 服務創新策略分類維度 30 圖3. 2 服務創新策略矩陣 31 圖3. 3 利豐集團提供的完全供應鏈服務 39 表目錄 表2. 1 創新事業的三種策略 12 表2. 2 產品生命週期目標與產品策略 14 表2. 3 A-U模型三個發展階段 16 表2. 4 逆向生命週期 16 表2. 5 依產業技術進行的服務創新分類 21 表2. 6 過去研究服務創新相關構面 29 表3. 1 服務創新策略分析架構 37 表4. 1 利豐集團服務創新構面分析 47 表4. 2 台積電服務創新構面分析 51 表4. 3 IBM服務創新構面分析 55 表4. 4 匯豐銀行服務創新構面分析 60 表4. 5 服務創新個案綜合分析結果 62 | |
dc.language.iso | zh-TW | |
dc.title | 服務創新策略類型與分析-破壞性創新與生命週期觀點 | zh_TW |
dc.title | Service Innovation Typology and Analysis - Disruptive Innovation and Life Cycle Perspective | en |
dc.type | Thesis | |
dc.date.schoolyear | 97-2 | |
dc.description.degree | 碩士 | |
dc.contributor.coadvisor | 陳忠仁 | |
dc.contributor.oralexamcommittee | 黃怡芬,白?芸 | |
dc.subject.keyword | 服務創新,生命週期,破壞性創新,知識管理,客戶互動, | zh_TW |
dc.subject.keyword | Service Innovation,Life Cycle,Disruptive Innovation,Knowledge Management,Client interaction, | en |
dc.relation.page | 73 | |
dc.rights.note | 有償授權 | |
dc.date.accepted | 2009-08-27 | |
dc.contributor.author-college | 管理學院 | zh_TW |
dc.contributor.author-dept | 商學研究所 | zh_TW |
顯示於系所單位: | 商學研究所 |
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