請用此 Handle URI 來引用此文件:
http://tdr.lib.ntu.edu.tw/jspui/handle/123456789/43361
標題: | 全面品質管理在會計師事務所之應用:
以印尼雅加達X會計事務所為例 The Application of Total Quality Management in CPA Firms: A Case Study of CPA X, Jakarta |
作者: | IIN YULIA YONNATA 容盈盈 |
指導教授: | 陳文華(Andy Chen) |
關鍵字: | N/A, Total Quality Management,Certified Public Accounting Firms,management strategy,quality control system., |
出版年 : | 2009 |
學位: | 碩士 |
摘要: | N/A Motivated by the author’s interest in the concept of Total Quality Management in various industries, this thesis deals with the application of the wisdom and techniques of Total Quality Management in Certified Public Accounting firms, with the case study of CPA X, located in Jakarta, Indonesia, in which the author has a considerable period of working experience. Through this thesis, the author describes the perspective of Total Quality Management in a detailed manner and the application of Total Quality Management in a professional service industry that has different characteristics when compared with other industries, such as manufacturing and conventional service industries. After that, the author describes the profile of CPA X and its uniqueness of quality control systems. Then from the perspective of Total Quality Management, the author explores the possible applications and managerial recommendations to improve the quality of the works done by the auditors with the emphasis of the customers and employees sides. |
URI: | http://tdr.lib.ntu.edu.tw/jspui/handle/123456789/43361 |
全文授權: | 有償授權 |
顯示於系所單位: | 管理學院企業管理專班(Global MBA) |
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ntu-98-1.pdf 目前未授權公開取用 | 483.18 kB | Adobe PDF |
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