請用此 Handle URI 來引用此文件:
http://tdr.lib.ntu.edu.tw/jspui/handle/123456789/38542
標題: | 工程業主是否約定仲裁之決策輔助專家系統 |
作者: | Wen-Kang Su 蘇文康 |
指導教授: | 荷世平 |
關鍵字: | 仲裁,爭議解決替代方案(ADR),履約爭議,專家系統, Arbitration,Alternative Dispute resolution (ADR),Construction Dispute,Expert System, |
出版年 : | 2005 |
學位: | 碩士 |
摘要: | 營建工程本身具作業項目眾多且關係複雜之特性,又涵蓋參與人員多且層面甚廣,且具有履約期限長、工程環境變數大之性質,而這些工程的特性同時也是發生爭議的潛在客觀因素。除此之外,履約的複雜因素與利益的糾葛,更容易導致工程進行時常常發生各類糾紛與索賠進而產生工程爭議,故工程爭議處理已成為營建管理相當重要的一環,而工程爭議處理之議題也漸漸受到業主與廠商所重視。
面對爭議就必然涉及爭議處理,而爭議處理又需面對爭議處理方式的選擇,而仲裁係目前國內最常用的爭議處理方式之一,而近幾年也因應工程爭議的需求而產生台灣營建仲裁協會與中華工程仲裁協會。故本研究之目的,主要係探討影響業主選擇仲裁意願之因素為何,在業主與承攬廠商簽約之前,業主如何決定是否於契約中納入仲裁條款,或者業主於爭議發生後如何決定是否進入仲裁程序,本研究將藉由專家訪談和文獻回顧,探討影響業主採仲裁意願的考量因素與決策過程,討論於何種考量之下選擇仲裁係最適當的爭議處理方法。 目前國內不管是業主或是廠商,對於爭議處理方式的選擇,皆是請教內部的法務人員或是由外聘的律師,也就是說沒有法律背景或是爭議處理經驗的人難以作出最適當的決定,換句話說此為具專業與經驗性的問題,而專家系統又具有儲存並系統化、合理化、經濟化地利用專業經驗知識之優點,因此建立一套專家系統有助益於業主面對爭議處理方式的選擇,故本研究將以專家系統作為研究方法。本研究專家系統之知識擷取方法採人際溝通模式,也就是藉由專家訪談擷取專家的經驗知識,專家包括公私部門之高階主管、仲裁人、律師和教授等共10人;而專家系統之知識推理採法則式系統,因其最類似專家對本研究議題之思考邏輯的方式。 藉由專家訪談與文獻探討,本研究歸納出八項因子,並提出因子之考量重要性順序,該部分之研究成果可供業主作參考,而本研究所開發之專家系統更可經濟、方便、快速提供業主適當的專業建議,以滿足業主的需求、增加工程的效益。 There are lots of characteristics of construction engineering. It may include numerous and complex tasks, different parties related, long terms in building, and variable conditions. However, the characteristics are also the objective reasons which induce dispute. Furthermore, the unexpected situation and conflicting benefit between the owner and builder, those easily bring about construction dispute. Therefore, resolution of dispute in construction management is important, and the builders and the owners also pay attention to this issue gradually. Settlement of dispute is needed to choose a proper resolution, and arbitration is one of the most popular resolutions in Taiwan. The purpose of this study is to discuss what the factors influenced owner's choices of resolution are. When making a contract or after dispute arisen, the owner how to decide to go to arbitration or not. The study will analyze the process and consideration of choosing arbitration by expert interview and literature review. When choosing resolution of dispute, most owner and builder consult attorneys or person who has experience of resolving disputes. People who have no experience or legal background can not make a proper choice; in other words, this is a professional and experienced issue. The expert system (ES) has advantage of saving and systematizing knowledge; therefore, ES can use the Knowledge more economically and effectively. It is helpful for owner to use ES; thus, we will develop a decision support system by rule-based System for owner in this study. The knowledge was acquired by interview with 10 experts, and experts consisted of arbitrators, attorneys, professors and senior managers in private and public sector. The study summarizes 8 factors, and we also interpret the sequences of the eight factors via their importance. This study not only suggested attributes of consideration of choosing arbitration, but also developed a decision support system for owner to use. |
URI: | http://tdr.lib.ntu.edu.tw/jspui/handle/123456789/38542 |
全文授權: | 有償授權 |
顯示於系所單位: | 土木工程學系 |
文件中的檔案:
檔案 | 大小 | 格式 | |
---|---|---|---|
ntu-94-1.pdf 目前未授權公開取用 | 12.16 MB | Adobe PDF |
系統中的文件,除了特別指名其著作權條款之外,均受到著作權保護,並且保留所有的權利。