臺灣地區停經婦女消費者健康資訊網站需求探討

Abstract

停經是每位女性必須歷經的階段，在面臨生心理與社會轉變的時期，需要完善的資訊體系協助自我照護與相關決策等知識建立。今日，越來越多的女性使用網際網路尋求資訊，做為管理與提升健康的主要途徑。結合網路即時與多元的特性，提供符合需求的健康資訊主題與網站功能，將有助於落實停經婦女健康福祉。 本研究採用內容分析法與網路問卷調查法，藉由國外九個優質停經婦女健康資訊網站分析所得之資訊主題與網站功能，做為臺灣地區網路女性停經婦女消費者健康資訊網站需求調查之問卷元素，得以檢視網路女性需求重點，提供相關機構建置網站參考。 研究結果顯示國外九個優質網站的資訊主題相當廣泛，有「停經基本定義資訊」、「停經症狀資訊」、「停經診療與預防管理資訊」以及「停經參考資料」四項資訊主題，共二十九個資訊分項，以及多達十項的網站功能。而臺灣地區停經婦女消費者健康資訊網站的需求調查對象，為285位對停經資訊有興趣的網路女性，平均年齡36歲。調查分析結果為：（1）40-49歲的網路女性為主要需求族群。（2）心理症狀、骨骼肌肉症狀與生殖泌尿症狀三者資訊需求最高。（3）停經參考資料首重新聞、圖書與期刊。（4）偏好專家諮詢、自我知識檢測與問答集之網路功能。（5）自然飲食療法與營養品補充資訊需求高於正統荷爾蒙療法。（6）停經症狀資訊需求與停經症狀預防管理資訊需求有正相關。 根據研究結果提出以下幾點建議：（1）就生理而言，提供權威性、免付費、與普及化文字之健康資訊網站滿足停經婦女知的需求。（2）就心理而言，提供資訊減緩停經婦女的不確定感，提升自我價值。

Menopause is the natural part of women’s life. Women need well-established information system to assist self-care and decision making while their physical, psychological and social status might change. Women have gradually accustomed to search health information on the internet, which contains characteristics of rapidity and versatility. Women of menopause will certainly benefit from the websites. We conducted content analysis on the subjects and functions from nine menopause-related websites to construct a questionnaire for the survey of the Taiwan’s internet women to assess their needs. The content analysis results of nine menopausal websites can be identified with 29 elements in four dimensions: information of Menopausal Basics, Menopausal Symptom, Menopausal Treatment and Prevention, and Menopausal References. And ten functions of diversity websites. We collected a total of 285 with mean age of 36 from the web-based questionnaire. The results of survey are: (1) the main community is internet women of 40-49 ages. (2) the most information needs are the menopause symptoms of psychology, muscular and bone degeneracy, vaginal and urinary incontinence. (3) news, books, and journals are preferred reference types. (4) the most requirements of website functions are consulting experts, self-assessment and FAQ. (5) the information needs of diet and nutrition supplement are higher than hormone replacement treatment. (6) there is positive correlation between the information needs of menopausal symptoms and their preventions. We made suggestions for menopausal websites providers: (1) For physical information needs, provide whatever information with authority, free of charge and popular to meet menopausal women’s needs. (2) For psychological information needs, release the uncertainty and create self value.