臺北縣市公共圖書館東南亞籍女性配偶之移民讀者服務研究

Abstract

公共圖書館有對轄區內所有社群提供服務的義務；然而移民的需求卻不同於當地居民。歐美各大城市的公共圖書館，為因應移民增多之趨勢，故針對移民需求提供移民讀者服務。近年來因異國聯姻的關係，移民來臺灣的東南亞籍女性配偶人數有增多的趨勢，國內公共圖書館可針對其需求提供服務。 本論文研究目的在於：(1)探析移民讀者服務的意義、內容與施行方式；(2)歸納國外公共圖書館移民讀者服務的具體實施項目與施行步驟；(3)探析國內東南亞籍女性配偶的生活現況、需求與相關問題；(4)調查臺北縣市公共圖書館對提供東南亞籍女性配偶讀者服務的看法與服務現況。 本論文研究結果顯示：(1)臺北縣市公共圖書館的管理者，大多同意提供東南亞籍女性配偶讀者服務有其必要性；(2)此服務之主要功能為提供該社群需要之資訊，保障其獲取資訊之權利；(3)針對該社群的需求發展館藏是最重要的服務項目；(4)「人員任用」是影響服務成敗的重要因素；(5)提供此服務之困難為「缺乏有經驗或受過良好訓練的館員」、「人力不足」及「經費不足」；(6)此服務不適合由各分館自行規劃實施；(7)目前臺北縣市公共圖書館提供此服務的比率偏低。 根據上述研究結果，提出5項建議：(1)效法國外推行移民讀者服務的成功經驗；(2)針對東南亞籍女性配偶的需求發展相關館藏；(3)鼓勵館員進修，培養可提供服務之人力資源，並招募東南亞籍志工協助服務；(4)依各區域公共圖書館的人口特性，擇定合適的地點、營運方式及服務項目，提供服務；(5)透過推廣活動的舉辦，縮短東南亞籍女性配偶與圖書館之間的距離。

Public library needs to serve all kinds of readers, including immigrants. But the immigrants’ information needs are very different from those of local residents. Some Public libraries in America and Europe offer “Immigrant Readers’ Services” to help immigrant minority. In Taiwan, the immigrant population of Southeast-Asian Female spouses is increasing year by year. Public Libraries in Taiwan should offer services for them. The thesis aims to study how to provide the services and make suggestions to the public libraries in Taiwan. The thesis investigated the opinions of public library managers in Taipei area about offering library services to Southeast-Asian Female Spouses, and got the following results: the managers recognize the necessity of providing services, and believe that “providing collections” is the most important thing that public library should do. But, now in Taipei area, offering library services to Southeast-Asian Female Spouses is not popular. The results also showed that public libraries in Taipei area have difficulties of lacking experienced librarians and short of funding. In conclusion, providing services for Southeast-Asian Female Spouses still has many problems to be overcome. In order to provide good services, public libraries in Taiwan need to purchase multicultural collections, sponsor library activities for immigrants, and train librarians to provide multicultural library services.