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  1. NTU Theses and Dissertations Repository
  2. 管理學院
  3. 商學研究所
請用此 Handle URI 來引用此文件: http://tdr.lib.ntu.edu.tw/jspui/handle/123456789/25030
完整後設資料紀錄
DC 欄位值語言
dc.contributor.advisor陳鴻基
dc.contributor.authorChien-Hsun Huangen
dc.contributor.author黃建勳zh_TW
dc.date.accessioned2021-06-08T06:00:37Z-
dc.date.copyright2011-08-12
dc.date.issued2011
dc.date.submitted2011-08-06
dc.identifier.citation中文部份
1. 李德治、童惠玲(2009)。多變量分析:專題與論文常用的統計方法。台北:雙葉
2. 林震岩(2007)。多變量分析:SPSS的操作與應用。台北:智勝。
3. 陳怡如(2010)。問答網站2.0版現身。上網日期:2010-12-30,檢自:http://www.bnext.com.tw/article/view/tag/%E9%9B%85%E8%99%8E%E5%A5%87%E6%91%A9%E7%9F%A5%E8%AD%98%E5%AE%B6/id/16712
4. 創市際市場研究機構(2010)。台灣地區各年齡層最常瀏覽的網站排名。上網日期:2011-04-06,檢自:http://blog.xuite.net/sz10060113/sz10060113/43288339
5. 創市際市場研究機構(2010)。台灣地區網路及媒體使用基礎調查。上網日期:2011-04-06,檢自:http://www.insightxplorer.com/specialtopic/crossmedia_201012.html
6. 資策會FIND(2011)。2010年12月底止台灣上網人口。上網日期:2011-04-06,檢自:http://www.find.org.tw/find/home.aspx?page=many&id=282
英文部份
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2. Armstrong, A. and Hagel, J. “The Real Value of on-line Communities,” Harvard Business Review, Vol. 74(3), 1996, pp. 134-141.
3. Blau, P. M. “Exchange and Power in Social Life,” John Wiley & Sons, New York, 1964.
4. Catherine M. Ridings, David Gefen, and Bay Arinze “Some Antecedents and Effects of Trust in Virtual Communities,” Journal of Strategic Information Systems, Vol. 11. 2002, pp. 271-295.
5. Coppola, N., S. R. Hiltz, and N. Rotter “Building Trust in Virtual Teams,” IEEE Transactions on Professional Communication, Vol. 47(2), 2004, pp. 95-104.
6. David Gefen, Elena Karahanna, Detmar W. Straub “Trust and TAM in Online Shopping: An Integrated Model,” MIS Quarterly, Vol. 27(1), Mar 2003, pp. 51-90
7. Davis, F. D. “Perceived Usefulness, Perceived Ease of Use and User Acceptance of Information Technology, ” MIS Quarterly, Vol. 13(3), September 1989, pp. 319-340.
8. Doney, P. M., and Cannon, J. P. “An Examination of the Nature of Trust in Buyer-Seller Relationships,” Journal of Marketing, Vol. 61, April 1997, pp. 35-51.
9. Fukuyama, F. “Trust: The Social Virtues and the Creation of Prosperity,” New York, NY: Simon & Schuster, Inc., 1995.
10. Ganesan. S. “Determinants of Long-Term Orientation in Buyer-Seller Relationships,” The Journal of Marketing, Vol. 58(2), Apr 1994, pp. 1-19.
11. Gefen, D. “Building Users' Trust in Freeware Providers and the Effects of this Trust on Users' Perceptions of Usefulness, Ease of Use and Intended Use,” Unpublished Doctoral Dissertation, Georgia State University, 1997.
12. Gefen, D., and Keil, M. “The Impact of Developer Responsiveness on Perceptions of Usefulness and Ease of Use: An Extension of the Technology Acceptance Model,” The DATA BASE for Advances in Information Systems, Vol. 29(2), Spring 1998, pp. 35-49.
13. Gefen, D., and Silver, M. “Lessons Learned from the Successful Adoption of an ERP System,” Proceedings of the Proceedings of the 5th International Conference of the Decision Sciences Institute, Athens, Greece, 1999, pp. 1054-1057.
14. Gefen, D., and Straub, D. W. “The Relative Importance of Perceived Ease-of-Use in IS Adoption: A Study of E-Commerce Adoption,” Journal of the Association for Information Systems Vol. 1(8), 2000, pp. 1-30.
15. Gefen, D. “E-Commerce: The Role of Familiarity and Trust,” Omega Vol. 28(6), 2000, pp. 725-737.
16. Gefen, D., Karahann, E., and Straub D. W. “Trust and TAM in Online Shopping: An Integrated Model,” MIS Quarterly, Vol. 27(1), pp. 51-90/March2003
17. Hosmer, L. T. “Trust: the Connecting Link between Organizational Theory and Philosophical Ethics,” Academy of Management Review, Vol. 20(2), 1995, pp. 379-403.
18. Jarvenpaa, S. L., and Todd, P. A. “Consumer Reactions to Electronic Shopping on the World Wide Web,” International Journal of Electronic Commerce Vol. 1(2), 1997, pp. 59-88.
19. Jarvenpaa, S. and D. Leidner “Communication and Trust in Global Virtual Teams,” JCMC, Vol. 3(4), 1998.
20. Jarvenpaa, S. L., Knoll, K., and Leidner, D. E. “Is Anybody Out There? Antecedents of Trust in Global Virtual Teams,” Journal of Management Information Systems Vol. 14(4), 1998, pp. 29-64.
21. Jarvenpaa, S. L., and Tractinsky, N. “Consumer Trust in an Internet Store: A Cross-Cultural Validation,” Journal of Computer Mediated Communication Vol. 5 (2), 1999, pp. 1-35.
22. Kumar, N. “The Power of Trust in Manufacturer- Retailer Relationships,” Harvard Business Review Vol. 74(6), 1996, pp. 93-106.
23. Lederer, A. L., Maupin, D. J., Sena, M. P., and Zhuang, Y. “The Technology Acceptance Model and the World Wide Web,” Decision Support Systems Vol. 29(3), 2000, pp. 269-282.
24. Lewis, J. D. and A. Weigert “Trust as a Social Reality,” Social Forces, Vol.63(4), 1985, pp. 967-985.
25. Luhmann, N. “Trust and Power,” John Wiley & Sons, Chichester, England, 1979.
26. Mayer, R. C., Davis, J. H., and Schoorman, F. D. “An Integration Model of Organizational Trust,” Academy of Management Review, Vol. 20(3), July 1995, pp. 709-734.
27. Mayer, R. C., and Davis, J. H. “The Effect of the Performance Appraisal System on Trust in Management: A Field Quasi-Experiment,” Journal of Applied Psychology, Vol. 84(1), 1999, pp. 123-136.
28. McKnight, D. H., Choudhury, V., and Kacmar, C. “Developing and Validating Trust Measures for E-Commerce: An Integrative Typology,”Information Systems Research, Vol. 13(3), 2002, pp. 334-359.
29. McMillan, S. J. “Four Models of Cyber-Interactivity: Individual Perceptions of Interactivity in Computer-Mediated Environments,” International Communication Association Annual Conference, San Francisco, CA, 1999.
30. Moon, J., and Kim, Y. “Extending the TAM for a World-Wide-Web Context,” Information & Management, Vol. 38(4), 2001, pp. 217-230.
31. Moorman, C., Zaltman, G., and Deshpande, R. “Relationships Between Providers and Users of Market Research: the Dynamics of Trust Within and Between Organizations,” Journal of Marketing Research, Vol. 29, August 1992, pp. 314-328.
32. Morgan, R. M., and Hunt, S. D. “The Commitment Trust Theory of Relationship M arketing,” Journal of Marketing, Vol.5(8), July 1994, pp. 20-38.
33. Pavlou, P.A. “Integrating Trust in electronic commerce with the technology acceptance model: Model development and validation,” In Proceedings of the Seventh Americas Conference in Information Systems. Boston, August 3–5, 2001.
34. Reichheld, F. F., and Schefter, P. “E-Loyalty: Your Secret Weapon on the Web,” Harvard Business Review, Vol. 78(4), 2000, pp. 105-113.
35. Taylor, S., and Todd, P. A. “Assessing IT Usage: The Role of Prior Experience,' MIS Quarterly, Vol. 19(4), December 1995a, pp. 561-570.
36. Taylor, S., and Todd, P. A. “Understanding Information Technology Usage: A Test of Competing Models,' Information Systems Research, Vol. 6(2), June 1995b, pp. 144-176.
dc.identifier.urihttp://tdr.lib.ntu.edu.tw/jspui/handle/123456789/25030-
dc.description.abstractYahoo!奇摩是台灣很成功的一個入口網站,並提供了許多免費線上服務。Alexa.com的資料顯示,奇摩知識+是Yahoo!奇摩相當重要的流量來源。奇摩知識+屬於問答網站,網友們可在上面進行提問,並藉由眾人智慧之幫助,快速地找到其想要的答案。近來國外問答網站的業者致力於提昇網站上的解答品質,並嘗試吸引更多知識能力較強的人至網站上。當其他人知道該網站能夠提供較佳的解答時,會更願意至此網站上尋求幫助,有助於帶動網站的成長。
人們是否願意仰賴這些網站上之資訊內容,與提問者對於解答者在各方面的信任程度息息相關。過去研究大多探討電子商務平台的信任發展,本研究則檢驗知識分享平台上使用者之間的信任,是否會對網友的使用意願產生影響。
奇摩知識+係由網路科技所建構出來的虛擬社群,故本研究將以科技接受模型並結合信任變數,對於使用者的知識使用意願進行預測。從實證研究中,我們發現信任會直接以及間接地透過知覺有用性對知識使用意願產生影響。此外,我們發現知覺易用性會分別透過信任以及知覺有用性影響使用意願。值得一提的是,與以往針對B2C所得到的研究結果不同之處在於,知覺易用性並不會直接影響使用意願。最後,根據本研究所得到的結論,給予後續研究者一些未來的研究方向,並提供網站經營者們一些實務上的建議。
zh_TW
dc.description.abstractYahoo!Kimo has been one of successful portals in Taiwan. This web site provides many free online services which attract users for revisits. Among them, Yahoo! Answers has gained its popularity in recent years in which users could ask questions and obtain the answers online from the supporting/participating people network. This Q&A nature did change the way people interact and mangers of such portal (social network) look for the way to appeal to knowledge givers and knowledge takers for their willingness to attend. However, there is limited literature on this regard. Many of related studies examine this issue on B2C setting in that the trust and acceptance on platform or virtual firm are studied. Given the voluntary nature of Yahoo! Answers, the “people” elements are crucial for the success of the web site.
This study examines the user intention based on Technology Acceptance Model and user trust model. An empirical study was conducted and results were analyzed. The results indicate that using intention is influenced by perceived usefulness and that perceived usefulness is influenced by trust. Perceived usefulness mediates between trust and using intention, although trust can also have direct effect on using intention. Perceived ease of use will influence using intention; trust and perceived usefulness mediates between perceived ease of use and using intention. Compared with the results in B2C, perceive ease of use don’t have direct effect on using intention. Finally, we give some future research suggestions to later researchers, and provide some practical opinions to website managers.
en
dc.description.provenanceMade available in DSpace on 2021-06-08T06:00:37Z (GMT). No. of bitstreams: 1
ntu-100-R98741035-1.pdf: 542017 bytes, checksum: 38c88d43fd0017969a38e47ab0e6f9e7 (MD5)
Previous issue date: 2011
en
dc.description.tableofcontents誌謝 i
摘要 iii
Abstract iv
圖目錄 II
表目錄 III
第一章、緒論 1
第一節、研究背景與動機 1
第二節研究目的 5
第三節、研究流程 7
第二章、文獻探討 8
第一節、虛擬社群 8
第二節、科技接受模型 12
第三節、信任 15
第三章、研究方法 22
第一節、研究架構 22
第二節、研究假說 24
第三節、資料蒐集方法 27
第四節、正式施測問卷發放與回收 31
第五節、資料分析方法 32
第四章、資料分析 33
第一節、敘述性統計分析結果 33
第二節、研究變項之量表分析 37
第三節、模式驗證分析 43
第五章、結論與建議 48
第一節、研究發現 48
第二節、策略意涵 51
第三節、研究貢獻 55
第四節、研究限制 56
第五節、後續研究建議 57
參考文獻 58
附錄—正式問卷:奇摩知識+ 64
dc.language.isozh-TW
dc.subject知識使用意願zh_TW
dc.subject奇摩知識+zh_TW
dc.subject虛擬社群zh_TW
dc.subject科技接受模型zh_TW
dc.subject信任zh_TW
dc.subjectvirtual communityen
dc.subjectYahoo! Answersen
dc.subjectknowledge using intentionen
dc.subjecttrusten
dc.subjecttechnology acceptance modelen
dc.title信任對知識使用意願之影響—以奇摩知識+為例zh_TW
dc.titleThe Influence of Trust to Users’Knowledge Using Intention
Taking Yahoo! Answers for Example
en
dc.typeThesis
dc.date.schoolyear99-2
dc.description.degree碩士
dc.contributor.oralexamcommittee劉俞志,江志卿
dc.subject.keyword奇摩知識+,虛擬社群,科技接受模型,信任,知識使用意願,zh_TW
dc.subject.keywordYahoo! Answers,virtual community,technology acceptance model,trust,knowledge using intention,en
dc.relation.page68
dc.rights.note未授權
dc.date.accepted2011-08-08
dc.contributor.author-college管理學院zh_TW
dc.contributor.author-dept商學研究所zh_TW
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