漁會家政推廣教育滿意度之研究

Abstract

本研究的主要目的，透過重要－表現程度分析法 （Importance-Performance Analysis; IPA）分析漁會家政推廣教育接受者對現行課程的預期與滿意之間的差異，以提供未來家政推廣教育方針與內容調整之參考。本研究針對增進個人身心發展、強化個人能力、增進人際關係互動及關懷、提昇家人生活福祉、新住民融入及親職教育、樂齡長照等6大項構面設計問卷。問卷調查參考中華民國全國漁會官網的分類方式，將全台漁會分為北、中、南、東及離島5區，隨機抽樣班員發放30份問卷，排除無效問卷後，共回收108份有效樣本。 經由IPA發現，「婦女權益」、「理財保險」以及「在地老化」是家政班班員滿意度與重視度相差最大的三項指標，反應班員對於目前提供的推廣教育內容最不符合期待。另一方面，「漁業經濟」與「朋友相處」的滿意度之排序明顯高於重視度之排序，顯示家政推廣已經有效促成漁業經濟發展、班員活動也讓彼此相處融洽以致有較高的滿意度。最後就整體指標排序比較，指導員最重視「家庭認同」，班員最重視「醫療保健」，差異很大，因此指導員在家政推廣輔導這一塊需要更加努力與用心。

This study aims to analyze the difference between anticipation and satisfaction of home economics extension education (HEEE) in fishermen associations through the Importance-Performance Analysis (IPA). A questionnaire which is focused on enhancing personal development, enhancing interpersonal interaction, enhancing family well-being, integration of new immigrants and parenting education and long-term care is designed in this research. The Fishermen associations were classified into five areas: North, Middle, South, East and Outlying Islands according to the official website of National Fishermen's Association. 30 questionnaires are randomly distributed to the participants of The Fishermen associations in each area, and the total samples should be 150, but only 108 are valid. It is found that the indicators 'Women's rights,' 'Financial knowledge' and“Aging in place” are the most important but the lest satisfied items. On the other hand, 'Fisheries Economy' and 'Making friends' the items that members are more satisfied than their expectation. Over all, there is a disagree between instructors and participants; instructors care “family well-being,” and participants care “health care.” Therefore, instructors should put more efforts and attention on this issue.