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標題: | 組織變革中領導者的角色—以某預防醫學機構落實組織文化為例 The Role of Leadership in Organizational Transformation: A Case Study of Culture Reaffirmation at a Preventive Medicine Institution |
作者: | Pi-Chuan Tseng 曾碧娟 |
指導教授: | 廖咸興 |
關鍵字: | 組織變革,組織文化,變革領導, Organizational Change,Organizational Culture,Organizational Change Leadership, |
出版年 : | 2019 |
學位: | 碩士 |
摘要: | 「改變」是企業經營的關鍵。在變革的過程中,領導者的領導能力、管理方式十分重要,領導者更是左右組織變革是否成功的因素。
組織領導者在面對內、外環境改變,或是追求組織成長、改變目標等不同情況時,很有可能會採取組織變革的方式來改變組織的制度、作法或是文化。但即使不同型態的組織,領導者在變革時皆會遇到許多領導、管理以及溝通等課題,此外可能出現的排斥、抗拒以及阻礙也是領導者必須面對的。 本研究透過個案分析探討L集團中實際發生的變革案例,並從變革事件中的目的、歷程與結果,了解變革中組織文化扮演的角色及兩者之間的關係,以及如何透過組織變革來強化其組織文化。除此之外,領導者在變革中,又是如何運用其領導風格及領導能力,規劃變革並克服之中可能的阻礙,並透過溝通說服成員改變態度、得到消費者認同,進而將變革往前推進,導向成功。 本研究以「領導者」的立場,將個案重點進行分析與討論,探討此次變革的成功關鍵因素,以及變革的可能方式等,並在最後提出針對個案公司變革的建議,藉此提供其他變革領導者成功的改革方向。 Initiating and implementing change is pivotal to organizational growth in today’s fast changing business environment. Change leadership, i.e. values and skills of the leader, holds the key to successful organizational change. When the environment or the goal of the organization changes or the organization is pursuing organizational growth, the leader of an organization may re-design the policy, operation or culture through organizational change. When the leader is leading the change, he or she must face many issues of leadership, management or communication. Moreover, he or she may face resistance and obstacles during the change process. This research re-creates a real case in the L Group, delineating the purpose, process, and consequences of an organizational change, to understand the interplay between culture and change. The effective change leadership, including skills in planning and implementing the change through persuasion and attitude change, tactics to engage and foster identification of employees and customers is the highlight of this case. The present study took the vantage point of the leader to unravel the success factors in this case, and reflected upon alternative ways of leading the change. Suggestions for organization change and change leadership were offered for business leaders and managers in any enterprises. |
URI: | http://tdr.lib.ntu.edu.tw/jspui/handle/123456789/21397 |
DOI: | 10.6342/NTU201902844 |
全文授權: | 未授權 |
顯示於系所單位: | 財務金融組 |
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