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| Publication Year | Title | Author(s) | Department |
|---|---|---|---|
| 2018 | 人工智能運用於企業客服中心之創新模式研究 A Study on the Innovative Service Model of Enterprise Call Center by Utilizing Artificial Intelligence | Wen-Hsiang Yang; 楊文祥 | 臺大-復旦EMBA境外專班 |