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  1. NTU Theses and Dissertations Repository
  2. 管理學院
  3. 商學研究所
請用此 Handle URI 來引用此文件: http://tdr.lib.ntu.edu.tw/jspui/handle/123456789/15344
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dc.contributor.advisor劉怡靖(Yi-Ching Liu)
dc.contributor.authorYu-Ching Huangen
dc.contributor.author黃宇晴zh_TW
dc.date.accessioned2021-06-07T17:33:05Z-
dc.date.copyright2020-07-20
dc.date.issued2020
dc.date.submitted2020-07-02
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Abratt, R. (1989). A new approach to the corporate image management process. Journal of marketing management, 5(1), 63-76.
Aguinis, H., Glavas, A. (2012). What we know and don’t know about corporate social responsibility: A review and research agenda. Journal of management, 38(4), 932-968.
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dc.identifier.urihttp://tdr.lib.ntu.edu.tw/jspui/handle/123456789/15344-
dc.description.abstract  企業從事企業社會責任所創造的正面效果,是學術領域與實務界長期以來持續探討的議題,而企業社會責任與招募之間的連結,亦是受到關注的方向之一。本研究針對企業的不同動機,區分「自利性」與「非自利性」兩種企業社會責任活動,並聚焦於企業向大眾溝通、宣傳企業社會責任時所傳遞的訊息,比較這些訊息對企業形象造成之影響,另外,也同時探討訊息接收者身分、訊息來源管道是否會影響訊息與企業形象間的關係。
  本研究以多因子情境實驗進行資料蒐集,共蒐集502份有效樣本。研究結果顯示,非自利性的CSR訊息如企業在社會公益方面的投入,相較於自利性的CSR訊息如員工關懷,可使企業獲得較正面的企業形象。此外,訊息來源自非公司管道如媒體報導的CSR訊息,相較於來自公司管道如公司官網的CSR訊息,可使企業形象更佳。
zh_TW
dc.description.abstract  The positive effects generated by corporate social responsibility is a topic that has been continuously discussed in both academia and industry for a long time. Furthermore, the relationship between corporate social responsibility and recruitment is one of the new research domains. This study aims to distinguish between self-interested and non-self-interested CSR activities according to the different motives of enterprises. By focusing on the messages delivered by the enterprises when communicating and promoting CSR, this study discusses the effect of self-interested and non-self-interested CSR messages on corporate image. Additionally, this study also examines the moderation role of message recipient and message source.
  A factorial experiment design was employed and a total of 502 effective samples were collected. The result showed that non-self-interested CSR messages, such as participating in social activities, would create a more positive corporate image comparing to self-interested CSR messages, such as fulfilling employees’ needs. Furthermore, CSR messages from non-corporate source like media, would generate a more positive corporate image comparing to messages from corporate source like company's official website.
en
dc.description.provenanceMade available in DSpace on 2021-06-07T17:33:05Z (GMT). No. of bitstreams: 1
U0001-3006202016371800.pdf: 2288485 bytes, checksum: f8d24df4a94682293e69c2dddadbb0c3 (MD5)
Previous issue date: 2020
en
dc.description.tableofcontents中文摘要 i
Abstract ii
目錄 iii
圖目錄 iv
表目錄 iv
第一章 緒論 1
第一節 研究背景與研究動機 1
第二節 研究目的與研究貢獻 4
第二章 文獻探討與研究假設 6
第一節 企業社會責任的起源與類別 6
第二節 企業社會責任、企業聲譽與企業形象 9
第三節 訊息接收者身分 12
第四節 訊息來源管道 14
第三章 研究方法 16
第一節 前測 16
第二節 研究樣本 17
第三節 研究程序 19
第四節 研究工具 21
第四章 研究結果 22
第一節 操弄檢定 22
第二節 假設檢驗 23
第三節 小結 32
第五章 討論與結論 33
第一節 研究結果討論 33
第二節 研究限制與未來研究建議 35
第三節 結論 36
參考文獻 37
附錄 42
附錄一 招募文宣 42
附錄二 企業社會責任訊息內容之操弄 43
dc.language.isozh-TW
dc.subject實驗法zh_TW
dc.subject自利zh_TW
dc.subject訊息接收者zh_TW
dc.subject企業社會責任zh_TW
dc.subject訊息來源zh_TW
dc.subject企業形象zh_TW
dc.subjectCorporate social responsibilityen
dc.subjectExperimental methodsen
dc.subjectSelf-interesteden
dc.subjectMessage sourceen
dc.subjectMessage recipienten
dc.subjectCorporate imageen
dc.subjectCSRen
dc.title自利性企業社會責任訊息對企業形象之影響──訊息接收者與訊息來源的調節效果zh_TW
dc.titleThe Effect of Self-interested Corporate Social Responsibility Messages on Corporate Image: The Moderation Role of Message Recipient and Sourceen
dc.typeThesis
dc.date.schoolyear108-2
dc.description.degree碩士
dc.contributor.oralexamcommittee陳瑀屏(Yu-Ping Chen),葉穎蓉(Ying-Jung Yeh)
dc.subject.keyword企業社會責任,企業形象,訊息接收者,訊息來源,自利,實驗法,zh_TW
dc.subject.keywordCorporate social responsibility,CSR,Corporate image,Message recipient,Message source,Self-interested,Experimental methods,en
dc.relation.page45
dc.identifier.doi10.6342/NTU202001215
dc.rights.note未授權
dc.date.accepted2020-07-02
dc.contributor.author-college管理學院zh_TW
dc.contributor.author-dept商學研究所zh_TW
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