物理治療師工作情境之資訊來源視域探究

Abstract

本研究旨在探討物理治療師於工作情境中的資訊需求與資訊來源，並透過資訊來源視域圖分析其對不同資訊來源的偏好及資源間的關聯。研究設計聚焦於三個核心問題：（一）物理治療師於工作情境中的主要角色與任務為何？除了前述角色與任務，哪些因素影響其資訊需求？（二）物理治療師工作情境之資訊來源視域中包含哪些資訊來源？物理治療師對於資訊來源視域圖中不同資訊來源之偏好為何？（三）物理治療師工作情境之資訊來源視域所包含的資訊來源間有何關聯？不同的資訊來源又如何滿足其資訊需求？ 本研究以雙北市醫院或診所之正職物理治療師為研究對象，並透過研究者人脈及受訪者滾雪球方式，共募得21位受訪者。本研究之研究架構主要參考Leckie等人（1996）提出之專業人員資訊尋求行為模式，以及Freund（2015）之資訊來源選擇情境模式，並以Sonnenwald（1999）之資訊視域作為理論基礎，探討物理治療師之資訊來源。研究方法結合半結構式深度訪談與資訊來源視域圖蒐集資料，並以主題分析法作為主要的資料分析方法，進一步搭配Savolainen與Kari（2004）、Sonnenwald等人（2001）之資訊來源視域圖分析方法，以呈現不同資訊來源之偏好及其關聯。 研究發現，物理治療師在工作情境中除扮演Leckie等人（1996）提出的五種角色：服務提供者、學習者、教育者、行政管理者與研究者，亦有跨角色的資訊需求，其中，以服務提供者角色最為核心，且個案治療為其最主要工作任務，其資訊需求則受到職涯階段、工作場域、工作任務及身分別等因素影響。在資訊來源方面，物理治療師的資訊來源視域涵蓋八項資源，包括紙本圖書及文件資料、人際資源、搜尋引擎、資料庫、電子書及文件資料、進修課程、影音資源，以及社群媒體，其中，人際資源、紙本資料與搜尋引擎為其最依賴的前三類資訊來源。進一步分析顯示，物理治療師的資訊來源選擇以聚焦型與平衡型資源為主，且往往依據不同工作任務選擇相應之資訊來源，以有效滿足其資訊需求。最終，本研究依研究結果提出物理治療師工作情境之資訊視域模式，並根據研究成果，對物理治療師、相關公會及資訊服務機構提出建議。

This study aims to explore the information needs and information sources of physical therapists in work-related contexts, and to analyze their preferences for different information sources as well as the interrelationships among these sources through the use of the Information Source Horizon map. The research design focuses on three core questions: (1) What kind of work roles do physical therapists have in work-related contexts, and what specific tasks are encompassed within these roles? Beyond these roles, what additional factors influence their information needs? (2) What types of information sources are included in the Information Source Horizon of physical therapists, and what preferences do they exhibit toward different sources within the horizon map? (3) What interconnections exist among the information sources within the horizon, and in what ways do these sources satisfy the information needs of physical therapists? The study targeted full-time physical therapists in hospitals or clinics in Taipei and New Taipei City. Twenty-one participants were recruited through the researcher’s connections and referrals. The theoretical framework was based on Leckie et al.’s (1996) Model of the Information Seeking of Professionals and Freund’s (2015) Contextual Model of Source Selection. Sonnenwald’s (1999) Information Horizon was adopted as the theoretical foundation to explore physical therapists’ information sources, and Savolainen and Kari’s (2004) Information Source Horizon map was further used to analyze their preferences and the interrelationships among sources. Semi-structured in-depth interviews, together with the information source horizon map, were used for data collection, and thematic analysis was applied to interpret the data. The findings reveal that physical therapists in their work-related contexts primarily assume five roles: service provider, student, educator, administrator/manager, and researcher. Among these roles, service provider is the most significant, and delivering physiotherapy interventions is their primary task. Furthermore, their information needs are influenced by career stage, workplace, tasks, and position/identity. Regarding information sources, the information source horizon of physical therapists encompasses eight categories: printed books and documents, human sources, search engines, databases, electronic books and documents, continuing education activities, video resources, and social media. Among these, human sources, printed materials, and search engines are the three most relied-upon sources. Further analysis indicates that their information sources are primarily of two types: focusing resources and balancing resources. Based on these results, a framework of physical therapists’ information horizon in work-related contexts is proposed. Drawing on the findings, suggestions for physical therapists, associations of physical therapists, and information service institutions are discussed.