請用此 Handle URI 來引用此文件：
http://tdr.lib.ntu.edu.tw/jspui/handle/123456789/100144完整後設資料紀錄
| DC 欄位 | 值 | 語言 |
|---|---|---|
| dc.contributor.advisor | 簡睿哲 | zh_TW |
| dc.contributor.advisor | Rui-Zhe Jian | en |
| dc.contributor.author | 林士清 | zh_TW |
| dc.contributor.author | Shih-Ching Lin | en |
| dc.date.accessioned | 2025-09-24T16:38:27Z | - |
| dc.date.available | 2026-03-31 | - |
| dc.date.copyright | 2025-09-24 | - |
| dc.date.issued | 2025 | - |
| dc.date.submitted | 2025-08-12 | - |
| dc.identifier.citation | 中文書目
林士清(2024)。A公司—雲端餐廳之數位轉型。《管理個案評論》，15(1)，79–105。https://doi.org/10.30198/MCR.202406_15(1).0004 施晏汝（2015）。雲端平台整合 POS 系統與消費流程的創新研究——以餐飲業為例［碩士論文，國立臺灣大學］。臺灣博碩士論文知識加值系統。https://doi.org/10.6342/NTU.2015.11169 簡睿哲、林士清(2024)。A公司國際化策略與發展(個案編號：114-2023-25)。國立臺灣大學管理學院個案研究與推廣中心。https://management.ntu.edu.tw/Case/114-2023-25 西文書目 Abdurakhmonov, M., Ridge, J. W., & Hill, A. D. (2021). Unpacking firm external dependence: How government contract dependence affects firm investments and market performance. Academy of Management Journal, 64(1), 327–350. https://doi.org/10.5465/amj.2018.0067 Anderson, E., & Gatignon, H. (1986). Modes of foreign entry: A transaction cost analysis and propositions. Journal of International Business Studies, 17(3), 1–26. https://doi.org/10.1057/palgrave.jibs.8490432 Asrani, H., Vishwakarma, S., Asrani, D., & Asrani, K. (2024). Point of sale systems. International Journal of Innovative Research in Computer Science & Technology, 12(Special Issue 1), 358–364. https://doi.org/10.55524/CSISTW.2024.12.1.63 Bartik, A. W., Bertrand, M., Cullen, Z., Glaeser, E. L., Luca, M., & Stanton, C. (2020). The impact of COVID-19 on small business outcomes and expectations. Proceedings of the National Academy of Sciences, 117(30), 17656–17666. https://doi.org/10.1073/pnas.2006991117 Becker, J. U., Greve, G., & Albers, S. (2009). The impact of technological and organizational implementation of CRM on customer acquisition, maintenance, and retention. International Journal of Research in Marketing, 26(3), 207–215. https://doi.org/10.1016/j.ijresmar.2009.03.006 Bivona, E. (2022). Determinants of performance drivers in online food delivery platforms: A dynamic performance management perspective. International Journal of Productivity and Performance Management, 72(9), 2497–2517. https://doi.org/10.1108/IJPPM-10-2021-0606 Brynjolfsson, E., Hu, Y. J., & Rahman, M. S. (2013). Competing in the age of omnichannel retailing. MIT Sloan Management Review, 54(4), 23–29. Budyastuti, T. (2019). Factors that influence individual performance in sales accounting information systems: Case study of the implementation of Indomaret point of sales. International Journal of Academic Research in Accounting, Finance and Management Sciences, 9(1), 142–149. https://doi.org/10.6007/IJARAFMS/v9-i1/5915 Casciaro, T., & Piskorski, M. J. (2005). Power imbalance, mutual dependence, and constraint absorption: A closer look at resource dependence theory. Administrative Science Quarterly, 50(2), 167–199. https://doi.org/10.2189/asqu.2005.50.2.167 Cennamo, C., & Santalo, J. (2013). Platform competition: Strategic trade-offs in platform markets. Strategic Management Journal, 34(11), 1331–1350. https://doi.org/10.1002/smj.2066 Chadwick, C., & Flinchbaugh, C. (2021). Searching for competitive advantage in the HRM-firm performance relationship. Academy of Management Perspectives, 35, 181–207. https://doi.org/10.5465/amp.2018.0065 Clemens, B. W., & Douglas, T. J. (2005). Understanding strategic responses to institutional pressures. Journal of Business Research, 58(9), 1205–1213. https://doi.org/10.1016/j.jbusres.2004.04.002 Cohen, P., Hahn, R., Hall, J., Levitt, S., & Metcalfe, R. (2016). Using big data to estimate consumer surplus: The case of Uber. NBER Working Paper No. 22627. https://doi.org/10.3386/w22627 Davis, F. D. (1989). Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Quarterly, 13(3), 319–340. https://doi.org/10.2307/249008 Evans, D. S., & Schmalensee, R. (2007). The industrial organization of markets with two-sided platforms. Competition Policy International, 3(1), 151–179. Fei, Y., Fang, L., Luo, Z., & Liang, W. (2024). Resource dependence and enterprise ESG performance: An empirical study based on A-share listed companies. Frontiers in Ecology and Evolution, 12, 1344318. https://doi.org/10.3389/fevo.2024.1344318 Feldman, P., Frazelle, A. E., & Swinney, R. (2023). Managing relationships between restaurants and food delivery platforms: Conflict, contracts, and coordination. Management Science, 69(2), 812–823. https://doi.org/10.1287/mnsc.2022.4390 Gagnon, J. E., Kamin, S. B., & Kearns, J. (2023). The impact of the COVID-19 pandemic on global GDP growth. Journal of The Japanese and International Economies, 68, 101258. https://doi.org/10.1016/j.jjie.2023.101258 Gauri, D. K., Trivedi, M., & Grewal, D. (2008). Understanding the determinants of retail strategy: An empirical analysis. Journal of Retailing, 84(3), 256–267. https://doi.org/10.1016/j.jretai.2008.06.004 Gawer, A., & Cusumano, M. A. (2002). Platform leadership: How Intel, Microsoft, and Cisco drive industry innovation. Harvard Business School Press. Gawer, A., & Cusumano, M. A. (2014). Industry platforms and ecosystem innovation. Journal of Product Innovation Management, 31(3), 417–433. https://doi.org/10.1111/jpim.12105 Gomes, C., Malheiros, C., Campos, F., & Lima Santos, L. (2022). COVID-19’s impact on the restaurant industry. Sustainability, 14(18), 11544. https://doi.org/10.3390/su141811544 Hale, T., Angrist, N., Goldszmidt, R., Kira, B., Petherick, A., Phillips, T., Webster, S., Cameron-Blake, E., Hallas, L., Majumdar, S., & Tatlow, H. (2021). A global panel database of pandemic policies (Oxford COVID-19 Government Response Tracker). Nature Human Behaviour, 5(4), 529–538. https://doi.org/10.1038/s41562-021-01079-8 Helfat, C. E., & Martin, J. A. (2015). Dynamic managerial capabilities: Review and assessment of managerial impact on strategic change. Journal of Management, 41(5), 1281–1312. https://doi.org/10.1177/0149206314561301 Hillman, A. J., Cannella, A. A., & Paetzold, R. L. (2000). The resource dependence role of corporate directors: Strategic adaptation of board composition in response to environmental change. Journal of Management Studies, 37(2), 235–256. https://doi.org/10.1111/1467-6486.00179 Hillman, A. J., Withers, M. C., & Collins, B. J. (2009). Resource dependence theory: A review. Journal of Management, 35(6), 1404–1427. https://doi.org/10.1177/0149206309343469 Jean, R. J. B., & Kim, D. (2020). Internet and SMEs’ internationalization: The role of platform and website. Journal of International Management, 26(1), 100690. https://doi.org/10.1016/j.intman.2019.100690 Jean, R. J. B., & Kim, D. (2021). Signaling strategies of exporters on Internet Business-to-Business platforms. Journal of Management Studies, 58(7), 1869–1898. https://doi.org/10.1111/joms.12761 Jean, R. J. B., Kim, D., & Cadogan, J. W. (2024). Antecedents and performance outcomes of exporters’ use of internet B2B platforms. International Marketing Review, 41(5), 1016–1043. https://doi.org/10.1108/IMR-05-2024-0139 Jean, R. J. B., Kim, D., & Cavusgil, E. (2020). Antecedents and outcomes of digital platform risk for international new ventures’ internationalization. Journal of World Business, 55(1), 101021. https://doi.org/10.1016/j.jwb.2019.101021 Jean, R. J. B., Kim, D., & Choi, K. (2021). Pattern of information technology use and relationship learning in international customer-supplier relationships. International Business Review, 30(4), 101815. https://doi.org/10.1016/j.ibusrev.2021.101815 Jean, R. J. B., & Tan, D. (2019). The effect of institutional capabilities on e-business firms’ international performance. Management International Review, 59(4), 593–616. https://doi.org/10.1007/s11575-019-00389-4 Jiang, H., Luo, Y., Xia, J., Hitt, M. A., & Shen, J. (2022). Resource dependence theory in international business: Progress and prospects. Global Strategy Journal, 12(3), 1–55. https://doi.org/10.1002/gsj.1467 Jullien, B., Pavan, A., & Rysman, M. (2021). Two-sided markets, pricing, and network effects. In K. Ho, A. Hortacsu, & A. Lizzeri (Eds.), Handbook of Industrial Organization (Vol. 5, pp. 485–592). Elsevier. https://doi.org/10.1016/bs.hesind.2021.11.007 Kim, J., Kim, J., Lee, S. K., & Tang, L. R. (2020). Effects of epidemic disease outbreaks on financial performance of restaurants: Event study method approach. Journal of Hospitality and Tourism Management, 43, 32–41. https://doi.org/10.1016/j.jhtm.2020.01.015 Kimes, S. E. (2004). Restaurant revenue management. Cornell Hotel and Restaurant Administration Quarterly, 45(1), 52–67. https://doi.org/10.1177/0010880403260107 Kimes, S. E. (2008). The role of technology in restaurant revenue management. Cornell Hospitality Quarterly, 49(3), 297–309. https://doi.org/10.1177/1938965508322768 Ko, C. H. (2020). Exploring information technology’s adoption in restaurants. Open Access Library Journal, 7(6), 1–17. https://doi.org/10.4236/oalib.1106470 Lee, W., Jang, S. S., & Kim, H. S. (2024). The effect of digital transformation: Boosting productivity in the restaurant industry. International Journal of Hospitality Management, 123, 103896. https://doi.org/10.1016/j.ijhm.2024.103896 Li, Z., & Wang, G. (2025). On-demand delivery platforms and restaurant sales. Management Science, 71(7), 5788–5804. https://doi.org/10.1287/mnsc.2021.01010 Loukis, E., Janssen, M., & Mintchev, I. (2019). Determinants of software-as-a-service benefits and impact on firm performance. Decision Support Systems, 117, 38–47. https://doi.org/10.1016/j.dss.2018.12.005 Malatesta, D., & Smith, C. R. (2014). Lessons from resource dependence theory for contemporary public and nonprofit management. Public Administration Review, 74(1), 14–25. https://doi.org/10.1111/puar.12181 McIntyre, D. P., & Srinivasan, A. (2017). Networks, platforms, and strategy: Emerging views and next steps. Strategic Management Journal, 38(1), 141–160. https://doi.org/10.1002/smj.2596 Mok, C. W. J., Choi, F. K.-h., Chan, G. H.-h., & Liu, C.-l. (2023). Understanding Hong Kong’s failure in Zero-COVID strategy: What Hong Kong can learn from Singapore and Macao. East Asian Policy, 15(1), 89–103. https://doi.org/10.1142/S1793930523000144 Muhic, M., & Bengtsson, L. (2021). Dynamic capabilities triggered by cloud sourcing: A stage-based model of business model innovation. Review of Managerial Science, 15(1), 33–54. https://doi.org/10.1007/s11846-019-00372-1 Nicolaï, M., & Grange, C. (2021). The digital transformation of retail during the COVID-19 pandemic: A comparative study in Canada, China, and France. In E. Mazaheri (Ed.), The impact of COVID-19 on e-commerce (pp. 1–18). Proud Pen. https://doi.org/10.51432/978-1-8381524-8-2_1 Oronsky, C. R., & Chathoth, P. K. (2007). An exploratory study examining information technology adoption and implementation in full-service restaurant firms. International Journal of Hospitality Management, 26(4), 941–956. https://doi.org/10.1016/j.ijhm.2006.04.001 Pavlou, P. A., & El Sawy, O. A. (2011). Understanding the elusive black box of dynamic capabilities. Decision Sciences, 42(1), 239–273. https://doi.org/10.1111/j.1540-5915.2010.00287.x Pfeffer, J. (2003). Introduction to the classic edition. In J. Pfeffer & G. R. Salancik (Eds.), The external control of organizations: A resource dependence perspective (pp. xi–xx). Stanford University Press. Pfeffer, J., & Salancik, G. R. (1978). The external control of organizations: A resource dependence perspective. Harper & Row. Rochet, J. C., & Tirole, J. (2003). Platform competition in two-sided markets. Journal of the European Economic Association, 1(4), 990–1029. https://doi.org/10.1162/154247603322493212 Rugman, A. M., & Verbeke, A. (2004). A perspective on regional and global strategies of multinational enterprises. Journal of International Business Studies, 35(1), 3–18. https://doi.org/10.1057/palgrave.jibs.8400073 Sardar, S., Ray, R., Hasan, M. K., Chitra, S. S., Parvez, A. T. M. S., & Avi, M. A. R. (2022). Assessing the effects of COVID-19 on restaurant business from restaurant owners’ perspective. Frontiers in Psychology, 13, 849249. https://doi.org/10.3389/fpsyg.2022.849249 Susskind, A. M., & Curry, B. (2018). A look at how tabletop technology influences table turn and service labor usage in table-service restaurants. Cornell Hospitality Quarterly, 60(3), 233–236. https://doi.org/10.1177/1938965518797080 Sivarajah, U., Kamal, M. M., Irani, Z., & Weerakkody, V. (2017). Critical analysis of Big Data challenges and analytical methods. Journal of Business Research, 70, 263–286. https://doi.org/10.1016/j.jbusres.2016.08.001 Teece, D. J. (2018). Business models and dynamic capabilities. Long Range Planning, 51(1), 40–49. https://doi.org/10.1016/j.lrp.2017.06.007 Tiwana, A., Konsynski, B., & Bush, A. A. (2010). Research commentary—Platform evolution: Coevolution of platform architecture, governance, and environmental dynamics. Information Systems Research, 21(4), 675–687. https://doi.org/10.1287/isre.1100.0323 Tong, T., Dai, H., Xiao, Q., & Yan, N. (2020). Will dynamic pricing outperform? Theoretical analysis and empirical evidence from O2O on-demand food service market. International Journal of Production Economics, 219, 375–385. https://doi.org/10.1016/j.ijpe.2019.07.010 Wang, C. J., Ng, C. Y., & Brook, R. H. (2020). Response to COVID-19 in Taiwan: Big data analytics, new technology, and proactive testing. JAMA, 323(14), 1341–1342. https://doi.org/10.1001/jama.2020.3151 Wang, H. T. (2023). The construction of the strategy selection behavior of online food delivery platform based on the tripartite evolutionary game model. Asia Pacific Management Review, 28(3), 316–326. https://doi.org/10.1016/j.apmrv.2022.12.004 Yau, J. W. K., Lee, M. Y. K., Lim, E. Q. Y., Tan, J. Y. J., Tan, K. B. J. C., & Chua, R. S. B. (2023). Genesis, evolution and effectiveness of Singapore’s national sorting logic and home recovery policies in handling the COVID-19 Delta and Omicron waves. The Lancet Regional Health – Western Pacific, 35, 100719. https://doi.org/10.1016/j.lanwpc.2023.100719 Yadav, N., Meenakshi, N., & Banerjee, P. (2022). Exploring governance issues between online food delivery platforms and restaurant partners in India. Digital Policy, Regulation and Governance, 24(3), 292–308. https://doi.org/10.1108/DPRG-06-2021-0074 Zhu, F., & Liu, Q. (2018). Competing with complementors: An empirical look at Amazon.com. Strategic Management Journal, 39(10), 2618–2642. https://doi.org/10.1002/smj.2932 研討會論文 Şahan, H., Öner, S. C., Bayrak, A. T., Baştürk, I., & Yıldız, O. T. (2023). Evaluating performance of restaurant POS processes in fast-food restaurants. In Proceedings of the AHFE International Conference on Human Factors in Management and Leadership (pp. 28–34). AHFE Open Access. https://doi.org/10.54941/ahfe1004299 Saltan, A. (2019). Do we know how to price SaaS: A multi-vocal literature review. In Proceedings of the 2nd ACM SIGSOFT International Workshop on Software-Intensive Business: Start-ups, Platforms, and Ecosystems (pp. 7–12). ACM. https://doi.org/10.1145/3340481.3342731 參考網站 Blavatnik School of Government, University of Oxford. (n.d.). COVID-19 Government Response Tracker. https://www.bsg.ox.ac.uk/research/covid-19-government-response-tracker McKinsey & Company. (2021, December 14). US consumer sentiment and behaviors during the coronavirus crisis. https://www.mckinsey.com/capabilities/growth-marketing-and-sales/our-insights/survey-us-consumer-sentiment-during-the-coronavirus-crisis World Health Organization. (n.d.). WHO COVID-19 dashboard. https://data.who.int/dashboards/covid19/cases?n=c 經濟部統計處。（n.d.）。批發、零售及餐飲業經營實況調查報告。經濟部統計處。https://www.moea.gov.tw/Mns/dos/content/ContentLink.aspx?menu_id=9431 衛生福利部疾病管制署。（n.d.）。COVID-19疫苗統計資料。https://www.cdc.gov.tw/Category/Page/9jFXNbCe-sFK9EImRRi2Og 衛生福利部疾病管制署。（n.d.）。傳染病統計資料查詢系統：嚴重特殊傳染性肺炎。https://nidss.cdc.gov.tw/nndss/DiseaseMap?id=19CoV | - |
| dc.identifier.uri | http://tdr.lib.ntu.edu.tw/jspui/handle/123456789/100144 | - |
| dc.description.abstract | 以COVID-19 作為外部重大公共衛生衝擊事件探討數位轉型之實證檢驗仍屬稀少，亦缺乏數位工具(SaaS POS)作為可內嵌化資源配置之延伸。本研究以資源依賴理論(Resource Dependence Theory, RDT)為基礎，探討企業在COVID-19 疫情嚴峻之際如何透過SaaS POS 使用作為數位化資源緩衝機制以穩定公司績效。研究設計納入COVID-19 疫情確診數、外部平台依賴與促銷讓利策略等外部資源依賴變項，檢驗其對數位工具績效貢獻的調節效果。研究結果顯示：(1) SaaS POS 使用顯著提升公司績效，支持RDT中所強調的資源緩衝邏輯；(2)外部衝擊壓力升高將強化數位工具的績效貢獻，顯示企業在危機中調整依賴結構以強化內部資源運用；(3)當企業過度依賴平台與促銷策略時，將削弱SaaS POS 對營運績效的正向效果，此現象揭示RDT 所關注的非對稱依賴與資源失靈風險。本研究不僅回應數位轉型與危機管理領域的研究缺口，亦拓展RDT 回應外部衝擊之公衛重大事件情境下的應用，並提出平台經濟發展趨勢下應慎思在外部依賴與內部數位資源運用之間的策略平衡，以提升組織韌性與績效穩定性。 | zh_TW |
| dc.description.abstract | Empirical investigations into digital transformation under large-scale external shocks, such as the COVID-19 pandemic, remain limited—particularly in applying Resource Dependence Theory (RDT) to conceptualize digital tools like SaaS-based Point-of-Sale (SaaS POS) systems as internalized, controllable resource buffers. This study examines how firms leveraged SaaS POS systems to stabilize firm performance amid institutional volatility and resource constraints. By incorporating external dependency variables—pandemic severity, platform reliance, and promotional concession strategies—this research evaluates their moderating effects on the relationship between digital tool utilization and firm performance. The findings indicate that: (1) SaaS POS usage significantly enhances firm performance under uncertainty, supporting RDT’s buffering logic; (2) external shocks, such as rising COVID-19 case counts, amplify the positive impact of digital resource deployment, demonstrating firms’ adaptive restructuring of dependency relationships during crises; and (3) excessive reliance on external platforms or aggressive promotional strategies weakens the contribution of internal digital systems, highlighting risks of asymmetric dependence and diminishing returns on digital investment. This study contributes to the literature on crisis-driven digital transformation, extends RDT’s applicability to digitally mediated environments, and provides strategic insights for actors in the platform economy seeking to balance internal capability development with external dependency management to strengthen organizational resilience and sustain performance continuity. | en |
| dc.description.provenance | Submitted by admin ntu (admin@lib.ntu.edu.tw) on 2025-09-24T16:38:27Z No. of bitstreams: 0 | en |
| dc.description.provenance | Made available in DSpace on 2025-09-24T16:38:27Z (GMT). No. of bitstreams: 0 | en |
| dc.description.tableofcontents | 論文口試委員審定書 i
謝辭 ii 中文摘要及關鍵詞 iii 英文摘要及關鍵詞 iv 目次 v 圖次 vii 表次 viii 第一章 緒論 1 第一節 研究背景與動機 1 第二節 研究問題與目的 6 第三節 研究範圍與對象 13 第四節 章節安排 15 第二章 文獻探討 17 第一節 SaaS POS及其適用餐飲經營模式 17 第二節 COVID-19影響餐飲業數位化策略 19 第三節 RDT檢視數位工具與外部環境、促銷策略之依賴關係 21 第四節 RDT檢視主要變項、調節變項及控制變項之文獻分析 26 第五節 小結 32 第三章 研究架構與假設 34 第一節 研究架構 34 第二節 研究推論 37 第四章 研究方法 44 第一節 研究樣本與資料來源 44 第二節 衡量工具與統計分析 47 第三節 研究變項與操作性定義 47 第五章 資料分析與結果 59 第一節 敘述性統計 59 第二節 皮爾森相關係數矩陣 62 第三節 OLS迴歸模型分析 64 第四節 調節效果分析 72 第五節 穩健性分析 77 第六章 結論與建議 78 第一節 研究結果 78 第二節 研究限制 83 第三節 研究建議 84 參考文獻 87 | - |
| dc.language.iso | zh_TW | - |
| dc.subject | COVID-19 | - |
| dc.subject | 資源依賴理論(RDT) | - |
| dc.subject | 軟體即服務型銷售點系統(SaaS POS) | - |
| dc.subject | 外部平台依賴 | - |
| dc.subject | 平台經濟 | - |
| dc.subject | COVID-19 | - |
| dc.subject | Resource Dependence Theory (RDT) | - |
| dc.subject | SaaS POS | - |
| dc.subject | External Platform Dependency, | - |
| dc.subject | Platform economy | - |
| dc.title | COVID-19 疫情衝擊下的數位餐飲管理：基於資源依賴理論之SaaS POS 系統依賴性與績效分析 | zh_TW |
| dc.title | Digital Restaurant Management in the Wake of COVID- 19: Analyzing Platform Dependence, SaaS POS Adoption, and Performance from the Perspective of Resource Dependence Theory | en |
| dc.type | Thesis | - |
| dc.date.schoolyear | 113-2 | - |
| dc.description.degree | 博士 | - |
| dc.contributor.oralexamcommittee | 連勇智;許耀文;何筱文;林谷合 | zh_TW |
| dc.contributor.oralexamcommittee | Yung-Chih Lien;Yao-Wen Hsu;Hsiao-Wen Ho;Ku-Ho lin | en |
| dc.subject.keyword | COVID-19,資源依賴理論(RDT)軟體即服務型銷售點系統(SaaS POS)外部平台依賴平台經濟 | zh_TW |
| dc.subject.keyword | COVID-19,Resource Dependence Theory (RDT)SaaS POSExternal Platform Dependency,Platform economy | en |
| dc.relation.page | 94 | - |
| dc.identifier.doi | 10.6342/NTU202504124 | - |
| dc.rights.note | 未授權 | - |
| dc.date.accepted | 2025-08-14 | - |
| dc.contributor.author-college | 管理學院 | - |
| dc.contributor.author-dept | 國際企業學系 | - |
| dc.date.embargo-lift | N/A | - |
| 顯示於系所單位： | 國際企業學系 | |
文件中的檔案：
| 檔案 | 大小 | 格式 | |
|---|---|---|---|
| ntu-113-2.pdf 未授權公開取用 | 3.15 MB | Adobe PDF |
系統中的文件，除了特別指名其著作權條款之外，均受到著作權保護，並且保留所有的權利。