Browsing by Author Rhett Martin Straube
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| Publication Year | Title | Author(s) | Department |
|---|---|---|---|
| 2009 | 問題顧客行為與服務人員應對策略之研究 Problem Customer Behavior in the Service Industry: A Typology of Behaviors and Frontline Employee Coping Tactics | Rhett Martin Straube; 史瑞德 | 企業管理碩士專班 |