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標題: | 職場通訊壓力: 前因、後果、與因應行為和激勵的調節效果 Workplace telepressure: Antecedents and consequences and the moderation effects of coping behaviors and motivations |
作者: | Yu-Syuan Chen 陳宇軒 |
指導教授: | 莊璦嘉 |
關鍵字: | 通訊壓力,資訊通訊科技需求,退縮行為,因應行為,激勵, Telepressure,ICT demands,ICT-related withdrawal behaviors,coping behaviors,motivations, |
出版年 : | 2019 |
學位: | 博士 |
摘要: | 現今,我們最常在工作場域中使用的溝通媒介即為即時通訊軟體(例如:WeChat, Line, WhatsApp),過去的研究發現這種現象會對員工造成負面的影響。本研究根據資源保存理論和疆界理論,檢驗資訊通訊科技需求透過通訊壓力對退縮行為之影響,退縮行為包含不想繼續使用資訊通訊科技之意圖、忽略資訊通訊科技訊息、以及關閉資訊通訊科技新訊息之提醒。此外,我也發展一被調節的中介模型,藉此檢驗因應行為(包含:正向解讀與尋求支援)與激勵(包含:內在與外在激勵)之調節效果。本研究採三階段時間點在台灣收集資料,最終樣本為389位研究參與者。研究發現支持部分的研究假設,舉例來說,我的研究發現因應行為和激勵不只能弱化通訊壓力與退縮行為之間的關係,還能將該關係從正向變成負向。本文最後進行相關理論和實務貢獻之討論。 Nowadays, instant messaging software (e.g., WeChat, Line, and WhatsApp) is the most popular communication channel in the workplace, which might negatively affect employees, according to past research results. This study is based on the conservation of resources theory and boundary theory to examine the effect of ICT demands on ICT-related withdrawal behaviors (i.e., discontinuous ICT usage intention, ignoring ICT messages, and deactivating ICT message alerts) via telepressure. Moreover, I propose a moderated mediation model by examining two kinds of moderators: coping behaviors (i.e., positive reinterpretation and seeking support) and motivation (i.e., intrinsic and extrinsic motivations). I tested this model in Taiwan by setting three time points. In the final sample of 389 participants, I found support for some of my predictions. For example, my results suggest that coping behaviors and motivations may not only weaken the relationships between telepressure and ICT-related withdrawal behaviors but also change the positive main effects into negative effects. Theoretical and practical contributions are discussed. |
URI: | http://tdr.lib.ntu.edu.tw/jspui/handle/123456789/73396 |
DOI: | 10.6342/NTU201900828 |
全文授權: | 有償授權 |
顯示於系所單位: | 商學研究所 |
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