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完整後設資料紀錄
DC 欄位 | 值 | 語言 |
---|---|---|
dc.contributor.advisor | 謝寶煖 | |
dc.contributor.author | Chao-Ying Chen | en |
dc.contributor.author | 陳昭穎 | zh_TW |
dc.date.accessioned | 2021-06-08T04:16:06Z | - |
dc.date.copyright | 2010-08-06 | |
dc.date.issued | 2010 | |
dc.date.submitted | 2010-08-03 | |
dc.identifier.citation | 一、 中文部分
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Teleos (2007). 2007 Global most admired knowledge enterprises (make) report- executive summary. Retrieved November 14, 2009, from http://www.entovation.com/press-room/EN2Polis%20-%202007GlobalMAKE-ES%5B1%5D.pdf Windrum, P. T., & Mark (1999). Knowledge-intensive services and international competitiveness: A four country comparison. Retrieved November 14, 2009, from http://arno.unimaas.nl/show.cgi?fid=305 Wong , K. Y., & Aspinwall, E. (2005). An empirical study of the important factors for knowledge-management adoption in the sme sector. Journal of Knowledge Management, 9(3), 64-82. Wong, K. Y. (2005). Critical success factors for implementing knowledge management in small and medium enterprises. Industrial Management & Data Systems, 105(3), 261-279. Yu, S. H., Kim, Y. G., & Kim, M. Y. (2004). Linking organizational knowledge management drivers to knowledge management performance: An exploratory study. 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dc.identifier.uri | http://tdr.lib.ntu.edu.tw/jspui/handle/123456789/22355 | - |
dc.description.abstract | 為因應知識經濟時代來臨與產業逐漸朝高附加價值之知識型服務業發展趨勢所帶來的挑戰,知識遂成為企業的競爭基礎,知識管理進而成為提升組織競爭力的重要管理策略。然而知識型服務業是以人和知識為主要核心資產,不若一般製造業有具體的製程及產品,所以常苦於不知如何以結構化或系統化的方式導入知識管理機制。因此,本研究以法律事務所為例,採用個案研究法,針對單一個案事務所探討其現行知識管理實務,並分析其推動知識管理之影響因素,藉以瞭解一向強調獨立作業與保密文化的法律服務業,如何有效的推行知識管理。
研究結果歸納出個案推動知識管理模式主要由上而下,先由高階主管依法律事務所產業特性及個案組織文化,設定連結事務所組織願景與價值之知識管理策略,而後分別從科技、制度及文化三方面著手進行推動。另依個案實務經驗顯示六項有利知識管理發展之重要因素,分別為:高階主管的領導與支持、成立知識管理專責單位、建立具多功能之社群機制、建立教導型組織、整合知識管理、組織策略管理與企業流程、形塑有利知識管理的組織文化。 根據個案研究結果,發現個案經營社群運作的方式,有別於以往學者所提或企業實務多以自由放任、非正式、虛擬或較鬆散之組織型態,反倒以較嚴謹、有制度,但兼具開放包容、彈性自主等柔性方式的組織模式,同時延伸發揮其概念,利用專案小組的任務團隊方式結合工作實務,並配合組織發展策略,整合人力資源發展、績效考評與教育訓練機制,作為同仁職涯發展與組織培訓人才的平台。再者,本研究發現要讓個人主導性強、以辦案經驗及演繹推理等內隱知識為重的律師,願意分享個人知識與經驗,僅建立讓員工認真學習、持續進修的「學習型組織」還不夠,需建構領導者與同仁教學相長的「教導型組織」,在組織內營造良性的教導循環,讓各層級的人都能釋出資訊,並向他人學習,藉以培養更多具領導力的人才。 | zh_TW |
dc.description.abstract | This study aims to discuss the model and critical success factors of knowledge management in knowledge-based service industries through literature review. This study adopted a case study to examine the implementation and influential factors of knowledge management in law firm.
The results of the case study showed that a top-down approach was used in the model of knowledge management where senior managers applied strategies of knowledge management linking to organizational vision and values based on the characteristics and culture of the law firm with a focus on technology, system and culture. Moreover, six critical success factors of knowledge management revealed from the case study included: (i). senior manager support obtainment, (ii). knowledge management committee creation, (iii). multifunctional community mechanism establishment, (iv). teaching organization creation, (v). the integration of knowledge management, strategic management and enterprise process, and (vi). knowledge management–friendly culture development. Another important finding was that the teaching organization was more preferable than the learning organization. Finally, the outcome from this study also indicated that the community was run rigorously and resiliently rather than informally and loosely and integrated into work practice, developmental strategies of organization, human resources, performance evaluation and educational training. | en |
dc.description.provenance | Made available in DSpace on 2021-06-08T04:16:06Z (GMT). No. of bitstreams: 1 ntu-99-P96126003-1.pdf: 1407293 bytes, checksum: 930b4261dc5d16b919c71d0df58a0945 (MD5) Previous issue date: 2010 | en |
dc.description.tableofcontents | 中文摘要 i
英文摘要 iii 目 次 v 表 次 vii 圖 次 viii 第一章 緒論 1 第一節 問題陳述 1 第二節 研究目的 3 第三節 研究限制 3 第四節 名詞解釋 4 第二章 文獻分析 5 第一節 知識型服務業 5 第二節 法律服務業 9 第三節 知識管理 12 第四節 法律服務業的知識管理 30 第三章 研究方法與步驟 37 第一節 研究方法 37 第二節 研究對象 39 第三節 研究步驟 45 第四章 個案研究 47 第一節 個案描述 47 第二節 個案分析 57 第三節 個案探討 76 第五章 結論與建議 85 第一節 結論 85 第二節 建議 90 參考文獻 95 | |
dc.language.iso | zh-TW | |
dc.title | 知識型服務業推行知識管理之關鍵成功因素-以法律事務所為例 | zh_TW |
dc.title | Critical Success Factors in Implementing Knowledge Management in Knowledge-Based Service-A Case Study of Law Firm | en |
dc.type | Thesis | |
dc.date.schoolyear | 98-2 | |
dc.description.degree | 碩士 | |
dc.contributor.oralexamcommittee | 沈佩蒂,周子銓 | |
dc.subject.keyword | 知識型服務業,知識管理,關鍵成功因素, | zh_TW |
dc.subject.keyword | Knowledge-Based Service Industries,Knowledge Management,Critical Success Factors, | en |
dc.relation.page | 106 | |
dc.rights.note | 未授權 | |
dc.date.accepted | 2010-08-04 | |
dc.contributor.author-college | 文學院 | zh_TW |
dc.contributor.author-dept | 圖書資訊學研究所 | zh_TW |
顯示於系所單位: | 圖書資訊學系 |
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